Call Taker - Nights - Ace Wrecker

Guardian Fleet Services Inc.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off & Paid Holidays

Employer paid Life Insurance & AD&D

401(k)

Short/Long-Term Disability

Hospital Indemnity

Cancer plan

Employee Assistance Program

Employee Referral Bonus

Job summary

Ace Wrecker Service is seeking a reliable Call Taker for our 24/7 dispatch center. You will answer incoming calls, collect information, and enter service requests for towing and roadside assistance, maintaining professionalism in a fast-paced environment.

The ideal candidate has strong customer service skills, basic data-entry abilities, and a willingness to work evenings, weekends, and holidays. Other benefits include a comprehensive package and company-paid life insurance options.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Basic computer and data-entry skills.
• Ability to multitask in a fast-paced environment.
• Availability for evenings, weekends and holidays.
• Experience in call center/dispatch/admin is a plus.
• Towing/roadside operations knowledge is a plus.

Responsibilities

• Answer incoming customer calls in a professional manner.
• Gather accurate information for towing, recovery, and roadside service requests.
• Enter service requests into our dispatch system.
• Verify customer, vehicle, and location information.
• Communicate call details to dispatchers.
• Provide updates and assistance to customers as needed.

Skills

Customer service

Communication

Data entry

Multitasking

Punctuality

Call center exp

Administrative exp

Towing/roadside knowledge

Education

High school diploma or equivalent

Job description

Position:Call Taker - Nights - Ace Wrecker

Location: Ace Wrecker

Job Id:1759-Ace Orlando

# of Openings:2

Call Taker - Nights

Ace Wrecker, a division of Guardian Fleet Services

Position Overview

Ace Wrecker Service is seeking a reliable and customer-focused Call Taker for our 24/7 dispatch center. In this role, you'll answer incoming calls, gather information from customers, and enter service requests for towing and roadside assistance. The ideal candidate is professional, detail-oriented, and able to stay calm in a fast-paced environment.

Essential Duties and Responsibilities

• Answer incoming customer calls in a professional manner.
• Gather accurate information for towing, recovery, and roadside service requests.
• Enter service requests into our dispatch system.
• Verify customer, vehicle, and location information.
• Communicate call details to dispatchers.
• Provide updates and assistance to customers as needed.
• Maintain accurate records and call notes.
• Follow company procedures and protect confidential information.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Basic computer and data-entry skills.
• Ability to multitask and work in a fast-paced environment.
• Dependable attendance and punctuality.
• Availability to work assigned shifts, including evenings, weekends, and holidays.
• Previous call center, dispatch, customer service, or administrative experience.
• Experience with towing, roadside assistance, or transportation operations is a plus.
• Paid Time Off & Paid Holidays
• $15k Employer paid Life Insurance and AD&D
• 401(k)
• Short term and long term Disability coverage
• Hospital Indemnity
• Cancer plan
• Employee Assistance Program
• Employee Referral Bonus

We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws. We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merits, and business needs.