Dispatcher - Sapps Wrecker

Guardian Fleet Services Inc.; Port Wentworth (GA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental, Vision Plans

401(k) Plan

Life Insurance and AD&D

Job summary

Guardian Fleet Services Inc. is seeking a Dispatcher onsite for Sapps Wrecker to coordinate light, medium, and heavy-duty tow trucks. You will manage calls, dispatch crews, monitor progress, and maintain safety and efficiency in real time.

The role emphasizes calm, precise communication with drivers, law enforcement, and customers, with standard benefits and an hourly wage of $18.

Qualifications

• Prior dispatch experience in towing, trucking, emergency services, or logistics preferred.
• Strong communication and multitasking abilities.
• Ability to remain calm and organized in high-stress situations.

Responsibilities

• Receive and prioritize incoming service calls from customers, law enforcement, and internal systems.
• Dispatch appropriate tow trucks and operators based on call type, location, and equipment needs.
• Monitor driver status, job progress, and GPS locations to ensure efficient routing.
• Communicate clearly with drivers regarding job details, hazards, and special instructions.
• Document all call information accurately in dispatch software.

Skills

Dispatching

Tow operations

Communication

Multitasking

English fluency

Tools

Dispatch software

GPS systems

Job description

About this position

Dispatcher - Sapps Wrecker
Dispatcher - Onsite - Sapps Wrecker Service Sapps Wrecker, a division of Guardian Fleet Services Hourly Compensation Range: $18/hr What It Means to Be a Dispatcher at Guardian Fleet Services Being a Dispatcher for Guardian Fleet Services means becoming the central hub of communication, coordination, and support for our entire operation. Dispatchers are the heartbeat of the company—balancing customer needs, driver safety, and operational efficiency with calm, steady leadership. At Guardian Fleet Services, dispatchers don't just send trucks—they keep the mission moving. The Dispatcher is responsible for coordinating and dispatching light, medium, and heavy‑duty tow trucks to service calls, accident scenes, and customer requests. This role requires strong communication skills, the ability to multitask under pressure, and a solid understanding of towing operations. Dispatchers serve as the central point of communication between drivers, customers, law enforcement, and company management. Key Responsibilities

• Receive and prioritize incoming service calls from customers, law enforcement, and internal systems.
• Dispatch appropriate tow trucks and operators based on call type, location, and equipment needs.
• Monitor driver status, job progress, and GPS locations to ensure efficient routing.
• Communicate clearly with drivers regarding job details, hazards, and special instructions.
• Document all call information accurately in dispatch software.
• Coordinate with police, fire departments, and DOT during accident recoveries.
• Provide excellent customer service, including ETA updates and problem resolution.
• Maintain knowledge of service area, traffic patterns, and common locations.
• Assist with after‑hours or emergency dispatching as needed.
• Support office operations with administrative tasks when required.

Required Qualifications

• Prior dispatch experience in towing, trucking, emergency services, or logistics preferred.
• Strong communication and multitasking abilities.
• Ability to remain calm and organized in high‑stress situations.
• Proficiency with dispatch software, GPS systems is a plus
• Basic computer applications.
• Knowledge of towing terminology, equipment types, and recovery processes (preferred).
• Ability to pass background and drug screening.
• Must be able to communicate fluently in English

General Physical Demands

• Sit for extended periods (up to 8–12 hours during busy shifts).
• Stand, walk, and move between office areas as needed.
• Lift and carry office items, paperwork, or small equipment up to 20–25 lbs.
• Perform repetitive hand and wrist motions when typing or using communication equipment.

Benefits Offered:

• Paid Time Off & Paid Holidays
• Medical, Dental, & Vision Plans
• $15K Employer paid Life Insurance and AD&D
• 401(k) Plan
• Short Term Disability & Long-Term Disability
• Hospital Indemnity
• Cancer plan
• Accident Insurance
• Employee Assistance Program
• Employee Referral Bonus

We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws. We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merits, and business needs.

Salary Information

$18 - $18Hourly Wage