Dispatcher

Guardian Fleet Services; Orlando (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical plans

Vision

401(k) Plan

Holiday Pay

PTO

Sign on Bonus

Employee Referral Bonus

Job summary

A leading towing service provider in Orlando seeks a reliable Dispatcher to serve as the first point of contact for emergency and non-emergency calls. The ideal candidate will maintain call logs, monitor routes, and direct tow truck drivers effectively. Required qualifications include a High School Diploma or equivalent and strong communication skills. Benefits include medical plans, a 401(k), and bonuses. Join us for an opportunity to thrive in a dynamic environment.

Qualifications

• High School Diploma or Equivalent is required.
• Excellent communication and interpersonal skills are essential.
• Ability to handle multiple calls in a busy environment.

Responsibilities

• Provide excellent customer service with every call.
• Answer emergency and non-emergency calls and document important information.
• Direct tow truck drivers based on schedules or customer requests.

Skills

Excellent communication skills

Interpersonal skills

Ability to answer multiple calls

Professional demeanor

Problem-solving skills

Ability to read and write in English

Education

High School Diploma or Equivalent

Tools

Tow book software

Job description

Position

Dispatcher

Location

Ace Wrecker

# of Openings

1

Job Summary

We are looking for a professional and reliable dispatcher to join our team and act as the company’s first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers.

Responsibilities

• Provide customer service excellence with each and every call.
• Politely answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.
• Prioritize and organize calls according to urgency.
• Providing customers with pricing information and respond to any queries they may have.
• Maintain records and Process customer payments.
• Maintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for supervisor.
• Other duties as assigned.

Qualifications, Education, Experience

• High School Diploma or Equivalent
• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Ability to have a professional demeanor and phone etiquette.
• Ability to address problems and requests by transmitting information or providing solutions to the team.
• Ability to read and write in English.
• Knowledge of Tow book software a plus!
• Ability to work Days, Nights and Weekends

Physical Requirements

Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods. Routinely requires sitting at a desk and viewing a display screen for extended periods. Ability to access, input, and retrieve information from a computer or other electronic device. Routinely requires moderate (up to 40 pounds) lifting and carrying. Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting, and bending. Good hearing and vision required.

Benefits Offered

• Two medical plans
• Vision
• Employer paid Life and AD&D
• Voluntary Insurance plans
• 401(k) Plan
• Short Term Disability
• Long Term Disability
• Holiday Pay
• PTO
• Employee Assistance Program
• Sign on Bonus
• Employee Referral Bonus

EEOC Policy Statement: Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications.