Administrative Assistant - Sales

Tom James Company; Cleveland (OH); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

generous PTO plan

paid holidays

401(k) plan

Job summary

Tom James Company in Cleveland, OH is seeking an Assistant to support our sales team, store leaders, and executives. This full-time role is based onsite at our Cleveland office and requires 40 hours per week.

The Assistant will prepare for client visits, prep clothing, update sales materials, coordinate client orders, and manage communications with clients and the sales team. Strong communication, organization, and customer service skills are essential.

Qualifications

• Confident, independent worker.
• Strong communication skills (verbal, written, listening).
• Excellent organizational skills.
• Outstanding time management skills.
• Professional customer service skills.
• Social media savvy (LinkedIn & Instagram).
• Proficient with Microsoft Office and Google Docs/Sheets/Forms.
• Possesses a valid Driver’s License.
• Two years office-related experience preferred.
• Sales-oriented environment experience is a plus.

Responsibilities

• Preparing for daily client visits.
• Prepping clothing to be delivered.
• Locating necessary client information (A/R balances, sales sheet).
• Updating sales materials regarding fabrics/options.
• Coordinating and maintaining all client orders/files.
• Communicating with clients and setting up appointments.
• Providing status of orders and scheduling deliveries.
• Sending reminders.

Skills

Communication skills

Organizational skills

Time management

Customer service

Social media savvy

Tech proficiency

Driver’s license

Office experience

Tools

Microsoft Office

Google Docs

Google Sheets

Google Forms

LinkedIn

Instagram

Job description

At Tom James Company, an Assistant supports our sales team members, store leaders, and key organizational leaders in fulfilling our mission to be a global leader in the fashion industry. An Assistant is a valued member of the Tom James sales support team.

We currently have a full-time opening in our Cleveland, OH office. Our position is for 40 hours per week at $20.00 per hour. We offer a generous PTO plan, paid holidays, and a 401(k) plan.

Regular onsite attendance required.

Job Responsibilities

• Preparing for daily client visits
• Prepping clothing to be delivered
• Locating necessary client information (A/R balances, sales sheet)
• Updating sales materials regarding fabrics/options
• Coordinating and maintaining all client orders/files
• Communicating with clients:
• Setting up appointments
• Providing status of orders
• Scheduling deliveries
• Sending reminders
• Supporting the sales efforts of the sales professional by:
• Communicating regularly with the sales professional and other members of the store team
• Meeting with the sales professional to set goals
• Managing daily calendar
• Organizing inventory
• Pursuing efficiencies for processes and communication
• Picking up and delivering client items as needed
• Prospecting new clients using internet and social media applications
• Digital marketing - proficient in LinkedIn, Instagram, Facebook, Threads, Twitter
• Entering referrals into proprietary system
• Sending introductory and promotional messages
• Creating call lists/hot lists
• Delivering exceptional customer service when contacting factories, corporate office, clients and outside vendors
• Maintaining a professional image to interface with corporate clients

A successful candidate fits the following criteria:

• Confident, independent worker
• Strong communication skills (verbal, written, listening)
• Excellent organizational skills
• Outstanding time management skills
• Professional customer service skills
• Social Media savvy (especially on LinkedIn & Instagram)
• Proficient using multiple forms of technology including Microsoft Office; Google Docs, Sheets, Forms
• Possesses basic accounting skills (such as balancing accounts)
• Enjoys being flexible and multitasking
• Motivated to tackle challenges
• Yearns to work in a fast-paced team environment
• Able to bend and lift 30 lbs.
• Valid Driver’s License required
• Two years office‑related experience is preferred.
• Experience with a sales‑orientation I guess "Experience with a sales‑orientation environment is a plus!"

Benefits

• generous PTO plan
• paid holidays
• 401(k) plan