Administrative Assistant - Sales

Tomjames; Cleveland (OH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

PTO plan

Paid holidays

401(k) plan

Job summary

Tom James Company is seeking a full-time Assistant in our Cleveland, OH office. The role supports the sales team, store leaders, and executives, with a 40-hour work week at $20.00 per hour.

Regular onsite attendance is required, and we offer PTO, paid holidays, and a 401(k) plan. Primary duties include preparing for client visits, updating materials, coordinating orders, and maintaining client communications.

Qualifications

• Two years of office-related experience preferred.
• Valid Driver’s License required.
• Experience in a sales-oriented environment is a plus.

Responsibilities

• Preparing for daily client visits
• Prepping clothing to be delivered
• Locating necessary client information (A/R balances, sales sheet)
• Updating sales materials regarding fabrics/options
• Coordinating and maintaining all client orders/files
• Communicating with clients: Setting up appointments; Providing status of orders; Scheduling deliveries; Sending reminders
• Supporting the sales efforts of the sales professional by communicating with the sales professional and store team
• Meeting with the sales professional to set goals; Managing daily calendar
• Organizing inventory; Pursuing efficiencies for processes and communication
• Picking up and delivering client items as needed
• Prospecting new clients using internet and social media applications; Digital marketing
• Entering referrals into proprietary system; Sending introductory and promotional messages
• Creating call lists/hot lists; Delivering exceptional customer service
• Maintaining a professional image to interface with corporate clients
• Confident, independent worker; Strong communication and organizational skills
• Outstanding time management skills; Proficient with technology; Able to bend and lift 30 lbs.

Skills

Customer service

Communication skills

Time management

Organization

Social media savvy

Sales support

Professional image

Tools

Microsoft Office

Google Docs/Sheets/Forms

CRM software

Job description

At Tom James Company, an Assistant supports our sales team members, store leaders, and key organizational leaders in fulfilling our mission to be a global leader in the fashion industry. An Assistant is a valued member of the Tom James sales support team.

We currently have a full-time opening in our Cleveland, OH office. Our position is for 40 hours per week at $20.00 per hour. We offer a generous PTO plan, paid holidays, and a 401(k) plan.

Regular onsite attendance required.

• Preparing for daily client visits
• Prepping clothing to be delivered
• Locating necessary client information (A/R balances, sales sheet)
• Updating sales materials regarding fabrics/options
• Coordinating and maintaining all client orders/files
• Communicating with clients:
• Setting up appointments
• Providing status of orders
• Scheduling deliveries
• Sending reminders
• Supporting the sales efforts of the sales professional by:
• Communicating regularly with the sales professional and other members of the store team
• Meeting with the sales professional to set goals
• Managing daily calendar
• Organizing inventory
• Pursuing efficiencies for processes and communication
• Picking up and delivering client items as needed
• Prospecting new clients using internet and social media applications
• Digital marketing - proficient in LinkedIn, Instagram, Facebook, Threads, Twitter
• Entering referrals into proprietary system
• Sending introductory and promotional messages
• Creating call lists/hot lists
• Delivering exceptional customer service when contacting factories, corporate office, clients and outside vendors
• Maintaining a professional image to interface with corporate clients
• Confident, independent worker
• Strong communication skills (verbal, written, listening)
• Excellent organizational skills
• Outstanding time management skills
• Professional customer service skills
• Social Media savvy (especially on LinkedIn & Instagram)
• Proficient using multiple forms of technology including Microsoft Office; Google Docs, Sheets, Forms
• Possesses basic accounting skills (such as balancing accounts)
• Enjoys being flexible and multitasking
• Motivated to tackle challenges
• Yearns to work in a fast-paced team environment
• Able to bend and lift 30 lbs.
• Valid Driver’s License required
• Two years office-related experience is preferred.
• Experience with a sales-oriented environment is a plus!