Administrative Assistant-Receptionist

Tom Wood Automotive; Indianapolis (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Tom Wood Automotive in Indianapolis seeks an Administrative Assistant to be the first point of contact for customers and support multiple administrative tasks. You will handle phone inquiries, assist with account questions, and transfer callers to the correct department.

The role requires strong organization, multitasking, and timely execution. Proficiency with Microsoft Excel and the full Office suite is expected, along with professional communication and cooperative teamwork.

Qualifications

• Customer service skills with a customer-focused approach.
• Ability to multitask and meet deadlines.
• Strong organizational skills and attention to detail.
• Comfortable using Microsoft Excel and Office tools.
• Professional phone etiquette for customer interactions.

Responsibilities

• Serve as the first point of contact for customers via phone.
• Assist customers with account questions and transfers to departments.
• Maintain and stock office, kitchen, and bathroom supplies and keep a clean office environment.
• Combine and organize files within Adobe Acrobat.
• Manage and update the company calendar.
• Handle shipments through FedEx, UPS, and USPS.
• Receive and distribute incoming mail to the appropriate department.
• Provide assistance to all departments and personnel with projects and administrative tasks.

Skills

Customer service

Multitasking

Time management

Organizational skills

Self-starter

Microsoft Excel

Written and verbal communication

Professional phone etiquette

Team collaboration

Independent work

Tools

Adobe Acrobat

Microsoft Office Suite

Job description

As the Administrative Assistant, you will be the first point of contact for our customers and play a vital role in supporting various administrative functions. Your responsibilities will include, but are not limited to:

• Serving as the first point of contact for customers via phone
• Assisting customers with account questions, updates, and transferring them to the appropriate department
• Maintaining and stocking office, kitchen, and bathroom supplies while ensuring a clean and organized office environment
• Combining and organizing files within Adobe Acrobat
• Managing and updating the company’s shared calendar
• Handling shipments through FedEx, UPS, and USPS
• Receiving and distributing incoming mail to the appropriate department or personnel
• Providing assistance to all departments and personnel with projects and various administrative tasks

Qualifications

• Problem-solving and the ability to handle a variety of customer situations efficiently
• Multitasking skills to manage several responsibilities at once
• Strong sense of timeliness and ability to meet deadlines
• Excellent organizational skills and attention to detail
• Self-starter with the ability to work independently and proactively
• Comfortable in Microsoft Excel and other Microsoft Office products
• Strong written and verbal communication skills with the ability to interact with customers, vendors, and team members effectively
• Professional phone etiquette with a customer-focused approach, assisting with inquiries and connecting them with the appropriate departments
• Collaborative mindset with the ability to work well with various departments and team members
• Prior experience in an administrative or office support role is preferred but not required