Administrative Assistant - Path to Job File Coordinator

Servpro Industries, Inc.; Austin (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Paid time off

Vision insurance

Opportunity for advancement

Job summary

Servpro Industries, Inc. in Cliffwood, NJ is seeking an organized Administrative Assistant to back our restoration projects and client communications.

This position is an entry point into our Job File Coordinator career path, offering hands-on experience with documentation, scheduling, and coordination across project managers, customers, adjusters, and vendors. You will ensure files are complete, deadlines are met, and customers receive exceptional service as part of our fire and water

Qualifications

• Experience in construction, restoration, insurance, or admin support preferred.
• Must be detail-oriented and able to multitask.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office; restoration software/Xactimate a plus.

Responsibilities

• Keep job files organized, accurate, and compliant with standards.
• Track project milestones, change orders, permits, authorizations, and required documentation.
• Communicate with customers, insurance adjusters, vendors, and internal teams.
• Support Project Managers with scheduling, documentation, billing preparation, and admin coordination.
• Review job files for accuracy before billing and audits.
• Monitor multiple active projects and ensure deadlines and service standards.
• Help deliver outstanding customer experience from notice of loss through project completion.

Skills

Organizational skills

Multitasking

Communication skills

MS Office

Restoration software

Xactimate

Attention to detail

Customer service

Tools

Xactimate

Job description

Servpro Industries, Inc. in Cliffwood, NJ is seeking an organized Administrative Assistant to back our restoration projects and client communications.

This position is an entry point into our Job File Coordinator career path, offering hands-on experience with documentation, scheduling, and coordination across project managers, customers, adjusters, and vendors. You will ensure files are complete, deadlines are met, and customers receive exceptional service as part of our fire and water