Administrative Assistant

Servpro Industries, Inc.; Austin (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Paid time off

Vision insurance

Opportunity for advancement

Job summary

Servpro Industries, Inc. in Cliffwood, NJ is seeking an organized Administrative Assistant to back our restoration projects and client communications.

This position is an entry point into our Job File Coordinator career path, offering hands-on experience with documentation, scheduling, and coordination across project managers, customers, adjusters, and vendors. You will ensure files are complete, deadlines are met, and customers receive exceptional service as part of our fire and water

Qualifications

• Experience in construction, restoration, insurance, or admin support preferred.
• Must be detail-oriented and able to multitask.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office; restoration software/Xactimate a plus.

Responsibilities

• Keep job files organized, accurate, and compliant with standards.
• Track project milestones, change orders, permits, authorizations, and required documentation.
• Communicate with customers, insurance adjusters, vendors, and internal teams.
• Support Project Managers with scheduling, documentation, billing preparation, and admin coordination.
• Review job files for accuracy before billing and audits.
• Monitor multiple active projects and ensure deadlines and service standards.
• Help deliver outstanding customer experience from notice of loss through project completion.

Skills

Organizational skills

Multitasking

Communication skills

MS Office

Restoration software

Xactimate

Attention to detail

Customer service

Tools

Xactimate

Job description

Administrative Assistant

Benefits

• Health insurance
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Location: Cliffwood, NJ

Schedule: Full-time, Monday-Friday, 9:00 AM-5:00 PM

About the Role

We're looking for an organized, detail-oriented Administrative Assistant to be the backbone of our team. This position is the first step in our Job File Coordinator career path, providing an opportunity to learn the restoration and insurance industry while supporting our mitigation and reconstruction teams.

In this role, you'll help keep projects moving by managing documentation, scheduling, and communication that are critical to successful fire and water restoration projects. You'll work closely with Project Managers, Job File Coordinators, customers, insurance adjusters, and vendors to ensure every project stays organized, every deadline is met, and every customer receives exceptional service.

What You'll Do

• Keep job files organized, accurate, and compliant with insurance carrier and company standards
• Track project milestones, change orders, permits, authorizations, and required documentation
• Communicate with customers, insurance adjusters, vendors, and internal team members to keep projects moving smoothly
• Support Project Managers with scheduling, documentation, billing preparation, and administrative coordination
• Review job files for accuracy and completeness before billing and audits
• Monitor multiple active projects while ensuring deadlines and service standards are met
• Help deliver an outstanding customer experience from first notice of loss through project completion

What We're Looking For

• Experience in construction, restoration, insurance, property management, or administrative support is preferred, but not required
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Comfortable using Microsoft Office and learning new software systems (experience with restoration software or Xactimate is a plus)
• Detail-oriented, dependable, and able to thrive in a fast-paced environment
• Someone who takes pride in getting the details right, follows through without being asked, and genuinely enjoys helping people during stressful situations

What We Offer

• A clearly defined career path into our Job File Coordinator program with opportunities for advancement
• Comprehensive, hands‑on training in the restoration and insurance industry
• Medical insurance available after eligibility requirements are met
• Company‑paid employee dental, vision, and life insurance
• 401(k) with company match
• Paid Time Off (PTO), paid sick time, and paid holidays
• A supportive, team‑oriented culture where your contributions are valued
• The opportunity to make a meaningful difference by helping families and businesses recover after fire, water, mold, and storm damage

If you're highly organized, enjoy helping people, and are looking for a career—not just a job—we'd love to hear from you.

SERVPRO is an Equal Opportunity Employer.