Administrative Assistant — In-Office Coordinator & Customer Champion

Synergy3 Home Solutions; Philadelphia (Philadelphia County); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Paid holidays and vacation time

Career growth opportunities

Job summary

Synergy3 Home Solutions is seeking an Administrative Assistant for an in-office role in Philadelphia. The successful candidate will possess strong time management, organizational, and interpersonal skills to support a busy project team.

Responsibilities include handling customers and sales orders, maintaining records, coordinating with technicians, and using Oracle NetSuite. This position emphasizes exceptional service and timely communication with clients.

Qualifications

• High School diploma or equivalent required; college-level education preferred.
• Minimum of 1 year of customer service experience, preferably in a project management context.
• Knowledge of HVAC, plumbing, and electrical contracting is a plus.
• Working knowledge of Oracle, NetSuite, and ERP CRM is strongly preferred.
• Excellent organizational, interpersonal, and communication skills.
• Ability to multitask, prioritize, and meet project deadlines.
• Strong attention to detail and problem-solving abilities.

Responsibilities

• Create customers and sales orders.
• Maintain customer records.
• Coordinate with technicians and other teams.
• Maintain regular communication with clients.
• Handle basic functions within Oracle NetSuite.
• Collaborate with office team to maintain project workflow.
• Provide exceptional customer service and resolve complaints promptly.
• Be willing to drive to township to drop off permits.

Skills

Customer service

Time management

Organizational skills

Communication skills

Education

High School diploma or equivalent

Tools

Oracle

NetSuite

ERP CRM

Job description

Synergy3 Home Solutions is seeking an Administrative Assistant for an in-office role in Philadelphia. The successful candidate will possess strong time management, organizational, and interpersonal skills to support a busy project team.

Responsibilities include handling customers and sales orders, maintaining records, coordinating with technicians, and using Oracle NetSuite. This position emphasizes exceptional service and timely communication with clients.