Administrative Assistant

Synergy3; Philadelphia (Philadelphia County); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Career growth opportunities

Job summary

Synergy3 in Philadelphia is seeking an Administrative Assistant for an in-office role. The successful candidate will manage customer records, coordinate with technicians, and support sales orders while delivering exceptional service.

Ideal applicants hold a high school diploma, have at least 1 year of customer service experience, and possess strong organizational and communication skills. HVAC, plumbing, and ERP experience are a plus.

Qualifications

• High School diploma or equivalent education required; college-level education preferred.
• Minimum of 1 year of customer service experience, preferably in a project management role.
• Knowledge of HVAC, plumbing, and electrical contracting is a plus.
• Working knowledge of Oracle, NetSuite, and ERP CRM is strongly preferred.
• Excellent organizational, interpersonal, and communication skills.
• Ability to multitask, prioritize, and meet project deadlines.
• Strong attention to detail and problem-solving abilities.

Responsibilities

• Customer creation / Creation of sales orders
• Maintain Customer Records
• Coordinate with technicians and other teams
• Maintain regular communication with clients
• Handle basic functions within Oracle NetSuite
• Collaborate with core office team members to maintain efficient project workflow
• Provide exceptional customer service, resolving customer complaints or issues promptly
• Must be willing to drive to the township to drop off permits

Skills

Customer service

Organization

Communication

Multitasking

Education

High School diploma or equivalent

College-level education preferred

Tools

Oracle NetSuite ERP CRM

Job description

Synergy3

Administrative Assistant

About Synergy3:

At Synergy3, we foster a unique culture where teamwork, recognition, and personal appreciation are at the heart of everything we do. We are proud to be a family-oriented company, celebrated for our culture and commitment to our team. Named Best Place to Work by ACHR News magazine, Synergy3 celebrates personal milestones with meaningful traditions:

• Birthday celebrations with custom cakes to take home.
• Anniversary bonuses to commemorate your time with the company.
• Monthly awards such as $500 Team Member of the Month and $200 Cleanest Truck of the Month.
• Annual company events include paintball outings, Thanksgiving breakfast, and year-end award ceremonies.
• Festive holiday parties at top restaurants and clubs in Philadelphia.

We are currently seeking to add an Administrative Assistant to our dynamic team. The successful candidate will be a team player and contributor who possesses excellent time management, organizational, communication, and interpersonal skills. This is an In-Office role. Qualified candidates must live within commuting distance of our Philadelphia office.

At Synergy3, we pride ourselves on being a family-owned business that prioritizes relationships and customer satisfaction above all else. Our close-knit team is dedicated to providing end-to-end solutions for residential and commercial clients. With our 100% satisfaction guarantee and industry-leading warranty, we strive to deliver exceptional service and exceed customer expectations.

THIS IS A FULL-TIME IN-OFFICE POSITION.

Responsibilities:

• Customer creation / Creation of sales orders
• Maintain Customer Records
• Coordinate with technicians and other teams
• Maintain regular communication with clients
• Handle basic functions within Oracle NetSuite
• Collaborate with core office team members to maintain efficient project workflow
• Provide exceptional customer service, resolving any customer complaints or issues in a timely and professional manner.
• Must be willing to drive to the township to drop off permits

Qualifications:

• High School diploma or equivalent education required; college-level education preferred.
• Minimum of 1 year of customer service experience, preferably in a project management role.
• Knowledge of HVAC, plumbing, and electrical contracting is a plus.
• Working knowledge of Oracle, NetSuite, and ERP CRM is strongly preferred
• Excellent organizational, interpersonal, and communication skills.
• Ability to multitask, prioritize, and meet project deadlines.
• Strong attention to detail and problem-solving abilities.

Salary and Benefits:

• Full-Time
• $29.00 - $35.00 an hour, commensurate with experience.
• Paid holidays and vacation time.
• IBC Medical Insurance and MetLife Dental.
• Opportunities for career growth and advancement.

Synergy3 is known for its great culture of teamwork, appreciation and recognition. We do not have employees, we have team members. Synergy3 was named the best places to work by the ACHR news magazine

• We celebrate everyone's birthday (you get custom cake to take home)We celebrate your anniversary and provide you with monetary award as your anniversary gift
• You can win Team member of the month 500$ prizeYou can win cleanest truck of the month if you are a tech 200$ prize
• You can win most reviews of the month prize 500$
• We are closed for our company birthday celebration.
• We celebrate it at our state of the art headquarters
• We get together for our annual paintball and company picnic events.
• We get together for Thanksgiving breakfast.
• We get together for our Year end awards where you get a chance to be voted for one of the 10 categories with Real value prizes not Wawa gift cards.
• We are known for our great Christmas parties that we celebrate at the best restaurants/night club in Philadelphia.