Administrative Assistant — Growth, Training & PTO

IICRC; Grand Rapids (MN); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Overtime opportunities

Opportunity for advancement

Paid time off

Training & development

401(k)

Competitive salary

Job summary

SERVPRO is seeking a detail-oriented Administrative Assistant to support daily office operations and customer interactions in a fast-paced environment. You will handle calls, schedule jobs, manage documentation, and assist with basic bookkeeping to keep projects moving smoothly.

As part of a family-owned, veteran-led team, you will contribute to our mission of timely disaster restoration. Strong communication and organization are essential, with a willingness to learn new software and processes.

Qualifications

• High school diploma or equivalent required.
• Proven experience in administrative roles.
• Familiarity with basic accounting, bookkeeping, and financial reporting.
• Proficiency with computer software and adaptability to new tools.

Responsibilities

• Answer phones and provide exceptional customer service.
• Coordinate schedules for efficient job planning.
• Manage WIP board and keep staff updated on schedules.
• Complete FNOL documentation accurately.
• Prepare paperwork and ensure timely conversion of estimates.
• Bill customers and manage accounts receivable.
• Handle daily bookkeeping and financial reports.
• Maintain organized files and company calendar.

Skills

Customer service

Organizational skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

SERVPRO is seeking a detail-oriented Administrative Assistant to support daily office operations and customer interactions in a fast-paced environment. You will handle calls, schedule jobs, manage documentation, and assist with basic bookkeeping to keep projects moving smoothly.

As part of a family-owned, veteran-led team, you will contribute to our mission of timely disaster restoration. Strong communication and organization are essential, with a willingness to learn new software and processes.