Administrative Assistant

IICRC; Grand Rapids (MN); Sur place; USD 25 000 - 32 000; Plein temps

Avantages offerts par ce poste

Overtime opportunities

Opportunity for advancement

Paid time off

Training & development

401(k)

Competitive salary

Résumé du poste

SERVPRO is seeking a detail-oriented Administrative Assistant to support daily office operations and customer interactions in a fast-paced environment. You will handle calls, schedule jobs, manage documentation, and assist with basic bookkeeping to keep projects moving smoothly.

As part of a family-owned, veteran-led team, you will contribute to our mission of timely disaster restoration. Strong communication and organization are essential, with a willingness to learn new software and processes.

Qualifications

• High school diploma or equivalent required.
• Proven experience in administrative roles.
• Familiarity with basic accounting, bookkeeping, and financial reporting.
• Proficiency with computer software and adaptability to new tools.

Responsabilités

• Answer phones and provide exceptional customer service.
• Coordinate schedules for efficient job planning.
• Manage WIP board and keep staff updated on schedules.
• Complete FNOL documentation accurately.
• Prepare paperwork and ensure timely conversion of estimates.
• Bill customers and manage accounts receivable.
• Handle daily bookkeeping and financial reports.
• Maintain organized files and company calendar.

Connaissances

Customer service

Organizational skills

Multitasking

Attention to detail

Formation

High school diploma or equivalent

Description du poste

Summary

Are you a hard-working office professional? Do you enjoy helping others?

An Administrative Assistant plays a pivotal role in facilitating efficient office operations and ensuring seamless communication with customers, stakeholders, and team members. This position involves diverse responsibilities, ranging from customer service, scheduling of jobs, job management and tracking, drafting correspondence, creating and filing reports and other duties as assigned.

We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened!"

We are a family owned, and veteran ran company with a welcoming and energetic culture.

Benefits

• Overtime Opportunities
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Competitive salary

Primary Roles And Responsibilities

• Answer phones, provide exceptional customer service, and maintain a detailed call log
• Coordinate schedules to optimize work efficiency and balanced job scheduling
• Manage the Work-in-Progress (WIP) Board to keep staff updated on daily schedules and job statuses
• Complete First Notice of Loss (FNOL) documentation accurately
• Complete estimates within 3 days of completion of job
• Prepare job paperwork for Crew/Estimators and ensure timely conversion of estimates
• Oversee job file documentation, communications, and subcontractor activities
• Filing and photo transfer daily for jobs
• Maintain compliance with National Accounts Program Agreement (NAPA) and Third-Party Programs
• Manage franchise-specific compliance documentation and track fixed assets
• Bill customers for services, process payments, and manage accounts receivable
• Handle daily bookkeeping, prepare financial reports, and manage petty cash
• Maintain an organized file system and company calendar/schedule
• Manage outgoing/incoming mail, email, and faxes, as well as review and route Bulletins
• Ensure proper on-hand delivery of office and general supplies
• Maintain open communication with the General Manager regarding issues, concerns and needs
• Perform other job duties as assigned

Necessary Experience And Skill Set

• High school diploma or equivalent required
• Proven experience in administrative roles, preferably in a fast-paced office environment
• Familiarity with basic accounting principles, bookkeeping, and financial reporting
• Proficiency in computer applications and ability to adapt to new software applications
• Excellent communication, organizational, and multitasking skills
• Attention to detail and problem-solving skills

Physical And Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Normal Working Hours, Additional Working Hours, And Travel Requirements

This is a full-time position working hours varying between 7:00am-7:00pm, Monday-Friday, minimum of 40 hours per week. This position may require longer hours and flexibility in hours may be needed depending upon the business needs.

Compensation: $18.00 - $23.00 per hour

Picture yourself here fulfilling your potential.

About SERVPRO

At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.