Administrative Assistant & EVV Operations Support

Blessings4Ever Home Care Agency; Philadelphia (Philadelphia County); On-site; USD 38,000 - 54,000; Full time

Job summary

Paycom - ATS in Philadelphia, PA is seeking an Administrative Assistant to perform a wide range of clerical and reception duties. You will support daily office operations, maintain files, manage supplies, and assist multiple departments with administrative tasks in a fast-paced environment.

The ideal candidate has a high school diploma, solid MS Office skills, excellent communication, and a proven ability to multitask.

Qualifications

• High school diploma or equivalent.
• Previous clerical experience required.
• Strong interpersonal skills.
• Must be flexible and comfortable moving between multiple tasks and priorities.
• Proven experience as an administrative assistant or office admin assistant.
• Knowledge of office management systems and procedures.
• Working knowledge of office equipment, like printers and fax machines.
• Proficiency in MS Office.
• Excellent time management skills and the ability to prioritize work tasks.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to multi-task.

Responsibilities

• Maintain employee and consumer files in compliance with company policies and regulatory requirements; ensure all documentation is complete, accurate, and audit ready.
• Assist departments with compliance tracking, documentation, and administrative follow-up.
• Order, manage, and maintain office supplies and shared resources to ensure all departments are adequately stocked.
• Maintain a clean, organized, and efficient office environment.
• Assist in resolving administrative or operational issues and support improvements to office processes.
• Support onboarding by ensuring new recruits complete all required documents in a timely manner.
• Act as a flexible resource by providing administrative support across all departments (e.g., HR, Scheduling, Compliance, Payroll, and Operations).
• Fill in for operational departmental staff during absences, vacancies, or high workload periods.
• Assist with Electronic Visit Verification (EVV) administrative functions, including reviewing reports, tracking visit exceptions, and supporting timely resolution of documentation issues.
• Support EVV compliance by monitoring incomplete visits, missed clock-ins/clock-outs, GPS discrepancies, and other system alerts, escalating issues to the appropriate department when necessary.
• Assist with timesheet reconciliation and administrative preparation of EVV records to support payroll and billing deadlines.
• Maintain accurate EVV documentation, corrections, and communication records in accordance with agency policies and regulatory requirements.
• Assist with tracking authorizations, Plan of Care (POC) updates, and other documentation needed to support billing readiness.
• Provide administrative support for EVV audits by gathering, organizing, and maintaining required records and reports.
• Assist employees with basic EVV system navigation, password resets, and general HHAeXchange questions, referring complex issues to the EVV Specialist or Operations Manager.
• Support employee onboarding by introducing new hires to EVV requirements and coordinating EVV orientation or training with the appropriate department.
• Complete administrative follow-up on EVV-related incidents, missing documentation, corrective action acknowledgments, and employee communications.
• Serve as cross-trained support for the EVV department during employee absences, increased workloads, or other operational needs.
• Assist with department-specific tasks such as scheduling, compliance tracking, reporting, and data management.
• Open, sort, distribute incoming mail and correspondence, and manage outgoing mail as needed.
• Perform data entry and maintain accurate records across multiple systems.
• Photocopy, scan, and manage fax transmissions and document processing.
• Maintain, label, update, and organize digital and paper filing systems to ensure accurate, secure, and easily retrievable records.
• Gather, organize, and prepare documents for departmental use, including reports, metrics, and compliance records.
• Compile, analyze, and distribute reports upon request.
• Greet and welcome visitors, clients, and employees in a professional manner, ensuring a positive experience.
• Support office security by ensuring all visitors are properly signed in and authorized.
• Answer, screen, and direct incoming calls; take and relay messages accurately and timely.
• Conduct home visits for pop up, assessments or wellness checks as needed
• Complete other duties as assigned.

Skills

Strong interpersonal skills

Flexible and multi-tasking

Proven experience as administrative

MS Office proficiency

Time management

Attention to detail

Problem-solving

Excellent written and verbal comms

Organizational skills

Education

High school diploma or equivalent

Tools

MS Office

Job description

Paycom - ATS in Philadelphia, PA is seeking an Administrative Assistant to perform a wide range of clerical and reception duties. You will support daily office operations, maintain files, manage supplies, and assist multiple departments with administrative tasks in a fast-paced environment.

The ideal candidate has a high school diploma, solid MS Office skills, excellent communication, and a proven ability to multitask.