Administrative Assistant, Economic Support

Kenosha County; Kenosha (WI); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Wisconsin Retirement System

Job summary

Kenosha County is seeking an Administrative Assistant to support the Economic Support Program within the Division of Workforce Development. The role involves reception, data entry, routine reports, and confidential handling of client information.

Requirements include a high school diploma or GED and at least one year of related experience. Bilingual English/Spanish is preferred. The position pays hourly in a 2026 range and offers a structured selection process.

Qualifications

• High school diploma or GED required or equivalent.

Responsibilities

• Act as receptionist and provide customer service to visitors.
• Receive and direct phone calls and check voicemail daily.
• Explain program procedures, processes, rules, and requirements without providing legal advice.
• Log, track, and update data, information, and documentation.
• Format and prepare correspondence, reports, or other documents.
• Schedule meetings and maintain calendars.
• Maintain and organize reception areas.
• Process incoming and outgoing mail.

Skills

Customer service

Organization

Verbal communication

Written communication

Time management

Data entry

Multi-tasking

Education

High school diploma or GED

Associate degree in Administrative Assistant

Bi-lingual English/Spanish

Tools

Microsoft Office

Data entry systems

Job description

ADMINISTRATIVE ASSISTANT

Kenosha County Division of Workforce Development is recruiting for an Administrative Assistant to join our Economic Support Program team! The Kenosha County Economic Support Program offers a unique opportunity for those who desire a challenging and rewarding career which positively impacts the well‑being of children, families, and county residents.

2026 Hiring Range: $20.72 - $23.54 per hour

Position Summary and Job Duties

The Administrative Assistant provides experienced clerical support to the division head and office managers in the Division of Workforce Development. This position assists in case processing and customer service and requires technical knowledge of division procedures. Tasks are performed in accordance with Kenosha County policy. In addition, this position requires complete confidentiality and professionalism when dealing with customers and sensitive confidential client information. This position reports to an Economic Support Supervisor. Job duties include:

• Act as receptionist, providing customer service to visitors
• Receive and direct phone calls and check voicemail daily
• Explain program procedures, processes, rules, and requirements without providing legal advice
• Identify and follow up on case discrepancies or missing information
• Log, track, and update data, information, and documentation
• Maintain files and records
• Copy, scan, and save files
• Compile data and draft monthly reports
• Maintain and organize reception areas
• Process incoming and outgoing mail
• Format and prepare correspondence, reports, or other documents
• Schedule meetings and maintain calendars
• Order and maintain office supply inventory
• Perform cashiering duties, such as collecting and processing fines and fees
• Issue receipts and prepare deposits
• Perform other work and duties as required or assigned

Success Factors

Knowledge of:

• Division computer databases and activities
• Basic math calculations and cash handling
• Microsoft Office, including Word, Excel, and Outlook

Skill in:

• Performing a variety of duties, often changing from one task to another
• Organization
• Verbal and written communication
• Time management
• Data entry
• Providing quality customer service in a timely manner

Ability to:

• Maintain efficiency and accuracy when entering data
• Remain calm and professional when dealing with complaints or difficult situations
• Meet schedules and work deadlines
• Multi-task and be dependable and organized
• Follow oral and written instructions
• Maintain accurate bookkeeping and clerical records
• Remain professional and courteous at all times
• Operate a variety of office equipment such as a computer, telephone, facsimile machine, printer, transcription equipment, and data processing equipment
• Adhere to strict computer security and confidentiality guidelines
• Work respectfully in a diverse and inclusive environment

Job Requirements, Education, Training and Experience

Required Education and Experience

• High school diploma or GED equivalent
• One year of work experience in an administrative assistant or similar position

Preferred Education and Experience

• Associate degree in Administrative Assistant
• Bi-lingual proficiency (English/Spanish)
• Or any combination of education, training, and experience which provides the required knowledge, skills, and abilities

Other Job Requirements

• Regular attendance and punctuality

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The position involveslight physical demands and may require sitting for long periods of time

Selection Process

• Application Review - Qualifying
• Oral Interview - Qualifying
• Background Check - Qualifying
• Drug Screen - Qualifying

If you require accommodations at any point in the selection process because of a disability, please notify Human Resources in advance for arrangements.

Applications must be submitted no later than Monday, November 2, 2026, at 12:00 noon.

To learn more about the Division of Workforce Development Economic Support Program, please visit: https://www.kenoshacountywi.gov/290/Economic-Support

Kenosha County is a Wisconsin Retirement System participating employer. Your participation is required, which includes an employee contribution.

The pay grade for this position is NE6 (Min. $20.72 – Max. $26.37 per hour).

We are located in Kenosha County, an expanding community along the shores of Lake Michigan and less than an hour away from Milwaukee and Chicago. To see why Kenosha County is a great place to live, work, and play, please visit: https://www.visitkenosha.com/ or https://lifebalancedkenosha.com/.

Thank you for your interest in employment with Kenosha County!