Economic Support Specialist

Ozaukee County; Port Washington (WI); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Health, dental, life, & vision insurance

Free employee health clinic

Paid holidays, vacation, & sick time

Tuition reimbursement

Employee fitness room

Job summary

Ozaukee County is seeking a Full-Time Economic Support Specialist to assist clients applying for healthcare, food, and childcare benefits. This role verifies client eligibility and monitors applications, ensuring timely support.

The ideal candidate will have an Associate’s Degree and strong communication skills, with knowledge of community resources. Benefits include health and dental insurance, paid holidays and a pension program.

Qualifications

• 1-2 years of post-secondary education in finance, human services, or law is desirable.
• Must maintain competencies in all areas of economic support.

Responsibilities

• Receives calls for applications, renewals, and interviews.
• Processes cases and verifies due dates.
• Researches and reviews policy/procedures for programs.
• Assists clients with outside sources for assistance.

Skills

Good oral and written communication skills

Excellent reasoning and critical thinking ability

Multi-tasking ability

Excellent customer service skills

Knowledge of community resources and services

Case management skills

Internet, email, and Microsoft Office skills

Education

Associate’s Degree

Job description

Full‑Time, Non‑Exempt Position

Starting Pay: $26.68 - $34.09

Job Summary

The Economic Support Specialist assists in addressing public needs and works with clients applying for Healthcare/FoodShare/Childcare. The position determines if clients are eligible for benefits and also provides assistance to long‑term care applicants. The Specialist also refers clients to other county/statewide programs.

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodations to be qualified for the position. Other duties may be required and assigned.

50% Call Center

Receives calls from a five‑county consortium for applications, renewals, interviews, changes. Provides program/budget explanations, referrals. Engages in conflict resolutions, document processing. Queries and monitors state databases.

40% Determine Eligibility

Process cases in a time‑sensitive manner. Verifies due dates. Monitors Dashboard. Processes documents (applications, renewals, six‑month report, changes). Queries and monitors state databases. Uses mainframe, state wage match, Child support database.

8% Policy/Procedures/Training

Research and reviews policy/procedures for each program.

2% Outside Resources

Engages outside sources calling in for clients or questions regarding benefits. Assists clients with outside sources for assistance (Forward Health, housing programs, legal services, state agencies).

Supervision Exercised

None

Minimum Education Qualifications

• Associate’s Degree required.
• One to two years of post‑secondary education in related areas such as finance, human services, law, and bilingual is desirable. Upon hire they must attend and complete state sponsored training complying with the requirements of Wis admin code DHS 254.03. Must maintain competencies in all areas of economic support.

Licenses, Certifications, and Other Requirements

N/A

Minimum Knowledge, Skills, and Abilities Qualifications

• Good oral and written communication skills.
• Excellent reading and oral comprehension skills.
• Multi‑tasking ability; good math skills.
• Excellent reasoning and critical thinking ability; and keyboarding skills are required. Knowledge of community resources and services.
• Knowledge of various types of real and personal property.
• Excellent customer service skills.
• Knowledge of care issues and costs associated with medical and nursing home care.
• Case management skills.
• Internet, email, and Microsoft Office, Excel, and database skills are highly desired.

Physical Requirements

• Prolonged periods of sitting and working on a computer.
• Periodic periods of standing or walking.

Work Environment

Frequent interruptions, public demand, high workload volume and time pressures are typical in the work environment for this position. Additionally, unpleasant social situations are typical in this environment.

EOE / ADA Statement

Ozaukee County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Ozaukee County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Benefits

Ozaukee County offers a generous benefits package including: health, dental, life, & vision insurance; free employee health clinic & Teladoc; paid holidays, vacation, & sick time; state of Wisconsin WRS defined benefit pension program; bonus opportunities; employee fitness room; wellness program & wellness reimbursement; tuition reimbursement & continuing education opportunities; and more! Please note some that benefits offered are dependent on full‑time/part‑time status.