Administrative Assistant - Economic Support Program

Kenosha County, Wisconsin; Kenosha (WI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Wellness program

Flexible Spending Accounts

Employee Assistance Program

Paid Time Off

Twelve Paid Holidays

Retirement Plan

Tuition Reimbursement

Job summary

The Kenosha County Division of Workforce Development is seeking an Administrative Assistant for the Economic Support Program in Kenosha, Wisconsin. The position offers a full-time role with a pay range of $20.72 to $23.54 per hour and a strong focus on customer service and data processing.

Responsibilities include receptionist duties, phone and email handling, data entry, and preparing monthly reports. Qualifications include a high school diploma or GED and at least one year of related

Qualifications

• High school diploma or GED equivalent.
• One year of work experience in an administrative assistant or similar position.
• Or any combination of education, training, and experience which provides the required knowledge, skills, and abilities

Responsibilities

• Act as receptionist, providing customer service to visitors
• Receive and direct phone calls and check voicemail daily
• Explain program procedures, processes, rules, and requirements without providing legal advice
• Identify and follow up on case discrepancies or missing information
• Log, track, and update data, information, and documentation
• Maintain files and records
• Copy, scan, and save files
• Compile data and draft monthly reports
• Maintain and organize reception areas
• Process incoming and outgoing mail
• Format and prepare correspondence, reports, or other documents
• Schedule meetings and maintain calendars
• Order and maintain office supply inventory
• Perform cashiering duties, such as collecting and processing fines and fees
• Issue receipts and prepare deposits
• Perform other work and duties as required or assigned

Skills

Organization

Verbal communication

Written communication

Time management

Customer service

Cash handling

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Administrative Assistant - Economic Support Program

Job Category: Administrative Support

Requisition Number: ADMIN001185

• Posted : October 23, 2026
• Full-Time

Locations

Showing 1 location

Kenosha, WI 53140, USA

• Pay or shift range: $20.72 USD to $23.54 USD
  New hires will start at the minimum pay rate for their respective positions; however, candidates with qualifying work experience and skills determined to be directly related to the position they are hired for may be offered a rate within the hiring range commensurate with their experience.

Description

ADMINISTRATIVE ASSISTANT

Economic Support Program

The Kenosha County Division of Workforce Development is recruiting for an Administrative Assistant to join our Economic Support Program team! The Kenosha County Economic Support Program offers a unique opportunity for those who desire a challenging and rewarding career which positively impacts the well-being of children, families, and county residents.

2026 Hiring Range: $20.72 - $23.54 per hour

The physical work location for this position is the Kenosha County Center located at 19600 75th St, Bristol, WI.

Position Summary and Job Duties

The Administrative Assistant provides experienced clerical support to the division head and office managers in the Division of Workforce Development. This position assists in case processing and customer service and requires technical knowledge of division procedures. Tasks are performed in accordance with Kenosha County policy. In addition, this position requires complete confidentiality and professionalism when dealing with customers and sensitive confidential client information. This position reports to an Economic Support Supervisor. Job duties include:

• Act as receptionist, providing customer service to visitors
• Receive and direct phone calls and check voicemail daily
• Explain program procedures, processes, rules, and requirements without providing legal advice
• Identify and follow up on case discrepancies or missing information
• Log, track, and update data, information, and documentation
• Maintain files and records
• Copy, scan, and save files
• Compile data and draft monthly reports
• Maintain and organize reception areas
• Process incoming and outgoing mail
• Format and prepare correspondence, reports, or other documents
• Schedule meetings and maintain calendars
• Order and maintain office supply inventory
• Perform cashiering duties, such as collecting and processing fines and fees
• Issue receipts and prepare deposits
• Perform other work and duties as required or assigned

Success Factors

Knowledge of:

• Division computer databases and activities
• Basic math calculations and cash handling
• Microsoft Office, including Word, Excel, and Outlook

Skill in:

• Performing a variety of duties, often changing from one task to another
• Organization
• Verbal and written communication
• Time management
• Providing quality customer service in a timely manner

Ability to:

• Maintain efficiency and accuracy when entering data
• Remain calm and professional when dealing with complaints or difficult situations
• Meet schedules and work deadlines
• Multi-task and be dependable and organized
• Follow oral and written instructions
• Maintain accurate bookkeeping and clerical records
• Remain professional and courteous at all times
• Operate a variety of office equipment such as a computer, telephone, facsimile machine, printer, transcription equipment, and data processing equipment
• Adhere to strict computer security and confidentiality guidelines
• Work respectfully in a diverse and inclusive environment

Job Requirements, Education, Training and Experience

Required Education and Experience

• High school diploma or GED equivalent
• One year of work experience in an administrative assistant or similar position

Preferred Education and Experience

• Or any combination of education, training, and experience which provides the required knowledge, skills, and abilities

Other Job Requirements

• Regular attendance and punctuality
• Health, dental and vision insurance effective first of month following 30 days of employment, with the ability to reduce premium contribution through participation in a wellness program
• Flexible Spending Accounts
• Employee Assistance Program
• Paid Time Off
• Twelve Paid Holidays
• Retirement Plan: Participation in the Wisconsin Retirement System which includes county-paid life insurance
• Tuition Reimbursement

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The position involves light physical demands and may require sitting for long periods of time

Selection Process

• Application Review - Qualifying
• Oral Interview - Qualifying
• Background Check - Qualifying
• Drug Screen - Qualifying

If you require accommodations at any point in the selection process because of a disability, please notify Human Resources in advance for arrangements.

Applications must be submitted no later than Monday, November 2, 2026, at 12:00 noon.

Kenosha County is a Wisconsin Retirement System participating employer. Your participation is required, which includes an employee contribution.

The pay grade for this position is NE6 (Min. $20.72 – Max. $26.37 per hour).

Thank you for your interest in employment with Kenosha County!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.