ADMIN ASSISTANT I

Washington County; West Bend (WI); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

HSA/FSAs

Retirement plan

Tuition reimbursement

Job summary

Washington County in West Bend, WI seeks an Administrative Assistant I to provide reception and support for Health and Human Services. Under supervision, you will serve as a primary contact for community members seeking services and help navigate state programs.

The role requires high school diploma or GED, at least one year of office experience, typing 50 wpm, and proficiency with computer scheduling systems. Notary training preferred.

Qualifications

• High School Diploma or GED required.
• One year of previous office experience required.
• One year of paid computer experience or proficiency in computer operations and electronic appointment scheduling programs.
• Typing ability of 50 words per minute.
• Previous office experience within a Human Services Department setting preferred.
• Knowledge of community programs, services, and local resources strongly preferred.
• Notary Public certification preferred or willingness to complete training to obtain certification.

Responsibilities

• Schedules, verifies, and cancels appointments for the staff.
• Directs callers and assists all walk-in visitors.
• Answers and screens phone calls, referring callers to appropriate staff or programs.
• Assists individuals seeking services by communicating program information and directing them to appropriate programs, staff, or community resources.
• Distributes packages and documents.
• Assesses and directs individuals who may be experiencing financial hardship, family crisis, behavioral health needs, developmental and physical challenges, or who have emergent needs to programs and services.
• Maintains a safe, welcoming, respectful, and professional environment.
• Enters information into state systems and departmental scheduling systems.
• Maintains confidentiality at all times.
• Makes copies of documents and distributes them as appropriate.
• Scans documents using an electronic imaging process.
• Performs notary services for department documents as needed.
• Performs other duties as assigned, including responding to an emergency event.

Skills

Typing 50 wpm

Reception

Multi-line phone system

Customer service

Education

High School Diploma or GED

Tools

Electronic appointment scheduling programs

Job description

ADMIN ASSISTANT I

Washington County, located in West Bend, has an excellent opportunity for an Administrative Assistant I. Under the routine supervision of the Health and Human Services Office Manager, is responsible for providing reception and administrative support for programs within the Health and Human Services Department. This position is housed in the administrative support unit. The position provides support to the Economic Support Division, the Children and Families Division, and the Veteran Services Office of the Health and Human Services Department. The position also serves as a primary point of contact for community members seeking services and assistance, helping individuals navigate available local and state programs and resources.

Qualified candidates must possess:

• High School Diploma or GED required.
• One year of previous office experience required.
• One year of paid computer experience or proficiency in computer operations and electronic appointment scheduling programs.
• Typing ability of 50 words per minute.
• Previous office experience within a Human Services Department setting preferred.
• Knowledge of community programs, services, and local resources strongly preferred.
• Notary Public certification preferred or willingness to complete training to obtain certification.

Washington County offers a comprehensive benefits package which includes: Health, Dental, Vision, and Life Insurance; Short-term and Long-term Disability; Medical and Dependent Flexible Spending Accounts; Health Savings Accounts, Wisconsin Retirement System and Wisconsin Deferred Compensation (IRS 457); Holidays and Paid Time Off (PTO); tuition and fitness center reimbursement.

Washington County is recognized for our commitment to providing quality services to the citizens of our community. Our team members embrace the challenge of meeting goals and expectations. Every day we work to creatively problem solve, innovate and collaborate as a team to meet customer needs and deliver solutions.

Our Mission:

We create an environment for residents and businesses to enjoy our authentic quality of life through a well governed and administered county dedicated to safe and secure communities; economic growth and vitality; effective mobility and reliable infrastructure; and access to basic needs.

Our Vision:

Washington County strives to cultivate its rich heritage, vibrant economy and attractive communities through the distinct values that define us.

Our Values:

Respect, Optimism, Integrity, Innovation, Compassion, and Collaboration.

Duties/Responsibilities:

The following duties are normal for this position. These are not to be construed as exclusive or allinclusive. Other duties may be required and assigned.

• Schedules, verifies, and cancels appointments for the staff.
• Directs callers and assists all walk-in visitors.
• Answers and screens phone calls, referring callers to appropriate staff or programs.
• Assists individuals seeking services by communicating program information and directing them to appropriate programs, staff, or community resources.
• Distributes packages and documents.
• Assesses and directs individuals who may be experiencing financial hardship, family crisis, behavioral health needs, developmental and physical challenges, or who have emergent needs to programs and services.li>
• Maintains a safe, welcoming, respectful, and professional environment.
• Enters information into the state systems and departmental scheduling systems.
• Maintains confidentiality at all times.
• Makes copies of documents and distributes them as appropriate.
• Scans documents using an electronic imaging process.
• Performs notary services for department documents as needed.
• Performs other duties as assigned, including responding to an emergency event.

Work Direction Received:

Works under the routine supervision of the Health and Human Services Office Manager.

Supervision Exercised:

None.

Decision Making:

Decisions concerning work priorities and administrative tasks are made independently within established departmental procedures and guidelines.

Interaction:

There is interaction with other County Departments, community partners, service providers, members of the public seeking services, and others outside of the organization.

Essential Knowledge and Abilities:

• Knowledge and comprehension of general office practices and procedures.
• Ability to accurately type and process documents and maintain organized records.
• Ability to interact with staff in a respectful and professional manner while maintaining appropriate boundaries and following established procedures.
• Experience operating a multi-line phone and paging system.
• Ability to operate various office equipment including computers, scanners, and copiers.
• Ability to provide professional and compassionate customer service to clients and staff.
• Strong listening and communication skills when responding to client needs.
• Ability to remain calm and professional when interacting with individuals experiencing stress or crisis.
• Ability to organize and maintain a professional workspace and working environment.
• Ability to work independently in a fast-paced environment while managing multiple priorities.
• Ability to organize and prioritize tasks.
• Flexibility to adjust daily schedule to meet unexpected demands.
• Able to fulfill physical, sensory (seeing and hearing), and cognitive demands including concentration, conceptualization, memorization, and attention to detail.

Washington County is an equal opportunity employer. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age (40 or older), disability, or genetic information. We are committed to providing equal employment opportunities to all qualified applicants regardless of background or identity.

Position : 200029

Job Family : ADMINISTRATIVE

Posting Start : 10/06/2026

MINIMUM HOURLY RATE: $19.66