Administrative Assistant & Customer Support

Builders FirstSource, Inc.; Williston (ND); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Builders FirstSource, Inc. is seeking a capable administrative assistant to perform general office support and customer service duties in a fast-paced retail/contractor environment.

You will handle inquiries, prepare routine correspondence, manage data entry, mail, and scheduling, and assist with travel arrangements as needed. This role requires a high school diploma or GED and at least one year of administrative experience; proficiency in Microsoft Office is essential, and strong communication

Qualifications

• High school diploma or GED with one year administrative or related experience, or an equivalent combination of education and experience.
• Proficiency in Microsoft Office Suite.
• Strong customer service and communication skills.

Responsibilities

• Provides customer support to walk-in retail or contractor customers and responds to telephone and e-mail inquiries from customers. Assists customers with issues such as product selection, pricing, availability, refunds/exchanges. Determines customer requirements and expectations in order to recommend specific products and services. May recommend alternative products based on cost, availability or specifications. Generates sales quotations requiring a working knowledge of company products, procedures and practices.
• May serve as office receptionist. Greets visitors, determines the nature of their business, and notifies appropriate staff member while ensuring office security measures are followed correctly.
• Prepares routine correspondence, office forms and/or other business related documents.
• Performs data entry/retrieval functions.
• Handles Incoming and Outgoing mail and interoffice communications.
• May perform office supply inventory and replenishment services.
• May arrange meetings and conferences; maintains calendars and makes travel reservations.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
• Other duties may be assigned.

Skills

Customer service skills

Verbal and written communication

Common sense / instructions

Microsoft Office Suite

Education

High school diploma or GED

Job description

Builders FirstSource, Inc. is seeking a capable administrative assistant to perform general office support and customer service duties in a fast-paced retail/contractor environment.

You will handle inquiries, prepare routine correspondence, manage data entry, mail, and scheduling, and assist with travel arrangements as needed. This role requires a high school diploma or GED and at least one year of administrative experience; proficiency in Microsoft Office is essential, and strong communication