Administrative Assistant - Customer & Office Support (Austin)

Jones Lake Management; Austin (TX); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Health plans including HSA

Dental, Vision, and Company Paid Life

12 Paid Holidays per year

Generous PTO

401(k) with Generous Company Match

Job summary

Jones Lake Management in Austin, TX is seeking an Administrative Assistant to provide office and customer service support. The role offers on-site responsibilities, training, and growth opportunities within the branch.

The position emphasizes organized, team-focused collaboration with strong communication and sales skills, plus experience with MS Office and customer interactions. Competitive pay aligns with experience and company growth.

Qualifications

• Associate’s Degree or higher in Biology related field preferred or equivalent experience.
• Well organized, highly motivated, and team oriented.
• Proficiency in Microsoft Office.
• Excellent communication, both verbal and written.
• Excellent phone and cold calling skills.
• Exceptional customer service and strong listening and sales abilities.

Responsibilities

• Assist management with material issues and tasks needed to be completed.
• Provide excellent customer service via phone and in person as needed.
• Ensure inventory is managed appropriately and adjustments are made when needed.
• Conduct spot checks of materials, high value items, and high turnover inventory regularly to ensure accuracy.
• Coordinate the collection of credit card receipts and submission process for the team.
• Assist branch manager with any follow-ups needed to be performed with customers.
• Perform projects as needed for the branch manager.
• Assist with creation and coordination of estimates.
• Communicate estimates to customers.
• Inform clients of new equipment options.

Skills

Excellent communication

Excellent phone skills

Customer service

Sales

Team collaboration

Education

Associate’s Degree or higher in Biology related field preferred or equivalent experience

Tools

Microsoft Office

Job description

Jones Lake Management in Austin, TX is seeking an Administrative Assistant to provide office and customer service support. The role offers on-site responsibilities, training, and growth opportunities within the branch.

The position emphasizes organized, team-focused collaboration with strong communication and sales skills, plus experience with MS Office and customer interactions. Competitive pay aligns with experience and company growth.