Administrative Assistant: Client Services, Dispatch & Ops

Automatic Data Processing, Inc.; Woburn (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Amano McGann Branch Office in Woburn, MA is seeking an Administrative Assistant to support daily operations. You will handle phone calls, order processing, inventory control, shipping/receiving, and invoicing while coordinating with field technicians and staff.

Responsibilities include maintaining inventory accuracy, data entry in Microsoft Dynamics, document filing, and customer service tasks. The role is a full-time on-site position with opportunities to grow within a collaborative team.

Qualifications

• Strong oral and written communication skills.
• Proficient with Microsoft Office.
• Proficient knowledge of Microsoft Dynamics.
• Ability to multi-task in a fast paced environment.
• Customer service orientation with problem solving skills.
• Ability to learn new software quickly.
• Inventory control knowledge.
• Team player and willingness to take on new challenges.
• Familiarity with Field Service Technician dispatch and tracking.

Responsibilities

• Maintain our in-house inventory ensuring accurate accounting of inventory items
• Open sort and distribute incoming correspondence and inventory and delivers to appropriate location of staff member
• Performs other duties as assigned
• Answering incoming phone calls with a pleasant demeanor and either directly address the callers need, or forward the call as necessary according to client need/s.
• Pack and process UPS / Fed-Ex shipments and utilize online web portals
• Maintains supplies inventory by checking stock to determine inventory level
• Maintain electronic filing system for all required documents
• Support office personnel and technical staff, when required
• Preparation and shipping of inventory ordered by customers
• Familiarity with Field Service Technician dispatch and tracking

Skills

Communication

Customer service

Multi-tasking

Problem solving

Teamwork

Tools

Microsoft Dynamics

Microsoft Office

Job description

Amano McGann Branch Office in Woburn, MA is seeking an Administrative Assistant to support daily operations. You will handle phone calls, order processing, inventory control, shipping/receiving, and invoicing while coordinating with field technicians and staff.

Responsibilities include maintaining inventory accuracy, data entry in Microsoft Dynamics, document filing, and customer service tasks. The role is a full-time on-site position with opportunities to grow within a collaborative team.