Administrative Assistant

Amano McGann, Inc.; Woburn (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Amano McGann, Inc. in Woburn, MA is seeking an organized administrative professional to support the Branch Office.

You will handle phones, service calls, data entry in Microsoft Dynamics GP, dispatch field technicians, manage inventory, shipping/receiving, invoicing and collections, and general office support. The role emphasizes customer service, multitasking in a fast-paced environment, and the ability to learn new software quickly while maintaining strong relationships with clients and

Qualifications

• Excellent communication skills, both oral and written.
• Customer service orientation with problem solving.
• Ability to learn new software quickly and adapt to multiple tasks.

Responsibilities

• Answer incoming phone calls and route as needed to assist clients.
• Enter service calls into Microsoft Dynamics GP and track dispatch of Field Service Technicians.
• Maintain in-house inventory with accurate accounting and order fulfillment.
• Process shipping/receiving, invoicing and collections, and general office tasks.

Skills

Oral and written communication

Customer service

Microsoft Office

Microsoft Dynamics GP

Inventory control

Team player

Multi-tasking

Problem solving

Tools

Microsoft Office

Microsoft Dynamics GP

Job description

Fulfill an important role in the organization to support the Amano McGann Branch Office with responsibilities including: answering incoming phone calls, discussing service and related items with clients, entering service calls into Microsoft Dynamics (GP), dispatching and tracking of Field Service Technicians, ordering, shipping/receiving, inventory control, invoicing and collections, customer service, inside sales, and other various administrative tasks.

• Maintain our in-house inventory ensuring accurate accounting of inventory items
• Open sort and distribute incoming correspondence and inventory and delivers to appropriate location of staff member
• Performs other duties as assigned
• Answering incoming phone calls with a pleasant demeanor and either directly address the callers need, or forward the call as necessary according to client need/s.
• Pack and process UPS / Fed-Ex shipments and utilize online web portals
• Maintains supplies inventory by checking stock to determine inventory level
• Maintain electronic filing system for all required documents
• Support office personnel and technical staff, when required
• Preparation and shipping of inventory ordered by customers
• Skills and Abilities
• Demonstrate strong oral and written communication skills.
• Skilled at using Microsoft Office
• Proficient knowledge of Microsoft Dynamics
• Ability to multi-task in a fast paced environment
• Have a Customer service orientation, with strong problem solving skills
• Ability to learn new software and product lines quickly.
• Proficient with inventory control and procedures
• Ability to establish solid relationships with clients and vendors
• Create a positive work environment for all parties
• Must be a team player and willing to take on new challenges
• Familiarity with Field Service Technician dispatch and tracking