Administrative Assistant

ADP, Inc.; Woburn (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Amano McGann Branch Office in Woburn, MA is seeking an Administrative Assistant to support daily operations. You will handle phone calls, order processing, inventory control, shipping/receiving, and invoicing while coordinating with field technicians and staff.

Responsibilities include maintaining inventory accuracy, data entry in Microsoft Dynamics, document filing, and customer service tasks. The role is a full-time on-site position with opportunities to grow within a collaborative team.

Qualifications

• Strong oral and written communication skills.
• Proficient with Microsoft Office.
• Proficient knowledge of Microsoft Dynamics.
• Ability to multi-task in a fast paced environment.
• Customer service orientation with problem solving skills.
• Ability to learn new software quickly.
• Inventory control knowledge.
• Team player and willingness to take on new challenges.
• Familiarity with Field Service Technician dispatch and tracking.

Responsibilities

• Maintain our in-house inventory ensuring accurate accounting of inventory items
• Open sort and distribute incoming correspondence and inventory and delivers to appropriate location of staff member
• Performs other duties as assigned
• Answering incoming phone calls with a pleasant demeanor and either directly address the callers need, or forward the call as necessary according to client need/s.
• Pack and process UPS / Fed-Ex shipments and utilize online web portals
• Maintains supplies inventory by checking stock to determine inventory level
• Maintain electronic filing system for all required documents
• Support office personnel and technical staff, when required
• Preparation and shipping of inventory ordered by customers
• Familiarity with Field Service Technician dispatch and tracking

Skills

Communication

Customer service

Multi-tasking

Problem solving

Teamwork

Tools

Microsoft Dynamics

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Administrative Assistant

Administration Support Salary Full Time Woburn, MA, US

POSITION OVERVIEW

Fulfill an important role in the organization to support the Amano McGann Branch Office with responsibilities including: answering incoming phone calls, discussing service and related items with clients, entering service calls into Microsoft Dynamics (GP), dispatching and tracking of Field Service Technicians, ordering, shipping/receiving, inventory control, invoicing and collections, customer service, inside sales, and other various administrative tasks.

• Maintain our in-house inventory ensuring accurate accounting of inventory items


• Open sort and distribute incoming correspondence and inventory and delivers to appropriate location of staff member


• Performs other duties as assigned


• Answering incoming phone calls with a pleasant demeanor and either directly address the callers need, or forward the call as necessary according to client need/s.


• Pack and process UPS / Fed-Ex shipments and utilize online web portals


• Maintains supplies inventory by checking stock to determine inventory level


• Maintain electronic filing system for all required documents


• Support office personnel and technical staff, when required


• Preparation and shipping of inventory ordered by customers


• Skills and Abilities


• Demonstrate strong oral and written communication skills.


• Skilled at using Microsoft Office


• Proficient knowledge of Microsoft Dynamics


• Ability to multi-task in a fast paced environment


• Have a Customer service orientation, with strong problem solving skills


• Ability to learn new software and product lines quickly.


• Proficient with inventory control and procedures


• Ability to establish solid relationships with clients and vendors


• Create a positive work environment for all parties


• Must be a team player and willing to take on new challenges


• Familiarity with Field Service Technician dispatch and tracking