Administrative Assistant (Woburn, US)

Parking; Woburn (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Long-Term Disability Insurance

Health Savings Accounts

Flexible Spending Accounts

Short Term Disability

Life Insurance

Job summary

Amano McGann is seeking a capable administrative specialist to support the Branch Office with daily operations, answer phone lines, discuss services with clients, and enter service calls into Microsoft Dynamics GP.

Responsibilities include dispatching field technicians, inventory control, shipping/receiving, invoicing, collections, and general administrative tasks; strong communication and multitasking are essential in a collaborative environment.

Qualifications

• Demonstrate strong oral and written communication skills.
• Skilled at using Microsoft Office
• Proficient knowledge of Microsoft Dynamics
• Ability to multi-task in a fast paced environment
• Have a Customer service orientation, with strong problem solving skills
• Ability to learn new software and product lines quickly.
• Proficient with inventory control and procedures
• Ability to establish solid relationships with clients and vendors

Responsibilities

• Answer incoming phone calls with a pleasant demeanor and address caller needs or forward as necessary.
• Dispatch and track Field Service Technicians.
• Enter service calls into Microsoft Dynamics GP.
• Order, ship/receive, and inventory control.
• Invoicing and collections; support office personnel and staff.
• Maintain in-house inventory and filing system; process shipments (UPS / Fed-Ex).
• Support and assist with general administrative tasks as required.

Skills

Oral & written comms

Microsoft Office

Customer service

Multitasking

Relationship building

Learn new software

Inventory control

Team player

Tools

Microsoft Dynamics

Job description

Fulfill an important role in the organization to support the Amano McGann Branch Office with responsibilities including: answering incoming phone calls, discussing service and related items with clients, entering service calls into Microsoft Dynamics (GP), dispatching and tracking of Field Service Technicians, ordering, shipping/receiving, inventory control, invoicing and collections, customer service, inside sales, and other various administrative tasks.

• Maintain our in-house inventory ensuring accurate accounting of inventory items
• Open sort and distribute incoming correspondence and inventory and delivers to appropriate location of staff member
• Performs other duties as assigned
• Answering incoming phone calls with a pleasant demeanor and either directly address the callers need, or forward the call as necessary according to client need/s.
• Pack and process UPS / Fed-Ex shipments and utilize online web portals
• Maintains supplies inventory by checking stock to determine inventory level
• Maintain electronic filing system for all required documents
• Support office personnel and technical staff, when required
• Preparation and shipping of inventory ordered by customers

Skills and Abilities

• Demonstrate strong oral and written communication skills.
• Skilled at using Microsoft Office
• Proficient knowledge of Microsoft Dynamics
• Ability to multi-task in a fast paced environment
• Have a Customer service orientation, with strong problem solving skills
• Ability to learn new software and product lines quickly.
• Proficient with inventory control and procedures
• Ability to establish solid relationships with clients and vendors
• Create a positive work environment for all parties
• Must be a team player and willing to take on new challenges
• Familiarity with Field Service Technician dispatch and tracking
• May lift up to 50 lbs daily

Amano McGann is an Equal Opportunity Employer.

We offer a competitive Benefits Package to our Full Time employees, Including the following:

• Medical, Dental, Vision, and Long-Term Disability Insurance
• Employer contributions to Health Savings Accounts
• Flexible Spending Accounts
• Employer paid Short Term Disability and Life Insurance