Administrative Assistant

Amano McGann; Woburn (MA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Long-Term Disability Insurance

Health Savings Accounts

Flexible Spending Accounts

Short Term Disability

Life Insurance

Paid Time Off

401k Match

Job summary

Amano McGann seeks an organized administrative specialist in Massachusetts to support the Branch Office. You will handle inbound calls, enter service requests in Microsoft Dynamics GP, dispatch technicians, manage shipping/receiving and invoicing, and maintain inventory with accuracy.

Strong written and verbal communication, proficiency in Microsoft Office and Dynamics, and the ability to multi-task in a fast-paced environment are essential.

Qualifications

• Excellent customer service orientation and communication skills.
• Ability to multi-task in a fast-paced environment and maintain accuracy.
• Proficient with inventory control and general office procedures.
• Ability to learn new software and product lines quickly.

Responsibilities

• Answer incoming phone calls and address callers' needs or route as necessary.
• Enter service calls into Microsoft Dynamics (GP) and dispatch Field Service Technicians.
• Open, sort, and distribute correspondence and inventory; maintain filing system.
• Process shipping/receiving, invoicing, and collections; support office personnel and technical staff.
• Maintain in-house inventory and ensure accurate accounting of stock.

Skills

Customer service

Communication

Multitasking

Organizational skills

Team player

Problem solving

Learn new software

Tools

Microsoft Dynamics

Microsoft Office

Job description

POSITION OVERVIEW

Fulfill an important role in the organization to support the Amano McGann Branch Office with responsibilities including: answering incoming phone calls, discussing service and related items with clients, entering service calls into Microsoft Dynamics (GP), dispatching and tracking of Field Service Technicians, ordering, shipping/receiving, inventory control, invoicing and collections, customer service, inside sales, and other various administrative tasks.

• Maintain our in-house inventory ensuring accurate accounting of inventory items
• Open sort and distribute incoming correspondence and inventory and delivers to appropriate location of staff member
• Performs other duties as assigned
• Answering incoming phone calls with a pleasant demeanor and either directly address the callers need, or forward the call as necessary according to client need/s.
• Pack and process UPS / Fed-Ex shipments and utilize online web portals
• Maintains supplies inventory by checking stock to determine inventory level
• Maintain electronic filing system for all required documents
• Support office personnel and technical staff, when required
• Preparation and shipping of inventory ordered by customers
• Skills and Abilities
• Demonstrate strong oral and written communication skills.
• Skilled at using Microsoft Office
• Proficient knowledge of Microsoft Dynamics
• Excellent organizational/administrative skills
• Ability to multi-task in a fast paced environment
• Have a Customer service orientation, with strong problem solving skills
• Ability to learn new software and product lines quickly.
• Proficient with inventory control and procedures
• Ability to establish solid relationships with clients and vendors
• Create a positive work environment for all parties
• Must be a team player and willing to take on new challenges
• Familiarity with Field Service Technician dispatch and tracking
• May lift up to 50 lbs daily

Amano McGann is an Equal Opportunity Employer.

We offer a competitive Benefits Package to our Full Time employees, Including the following:

• Medical, Dental, Vision, and Long-Term Disability Insurance
• Employer contributions to Health Savings Accounts
• Flexible Spending Accounts
• Employer paid Short Term Disability and Life Insurance
• A generous Paid Time Off policy
• 401k Employer Match