Administrative Assistant

Servpro Industries, Inc.; Urbana (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Training & development

Job summary

Servpro Industries, Inc. in Urbana is seeking a dedicated Administrative Assistant to support office operations. Responsibilities include handling phone calls, scheduling, and maintaining documentation for job files.

The ideal candidate will have strong communication skills, be knowledgeable in Microsoft Office, and have excellent attention to detail. This full-time position requires working on-site from 8:00 a.m. to 5:00 p.m., Monday through Friday, with potential overtime.

Qualifications

• Knowledgeable in Microsoft Office and attention to detail.
• Excellent written and verbal communication skills are essential.
• Strong organizational skills with the ability to multi-task.

Responsibilities

• Perform daily administrative tasks to assist the office team.
• Answer phones and provide exceptional customer service.
• Prepare job paperwork for Crew/Estimators.

Skills

Customer service skills

Microsoft Office

Attention to detail

Communication skills

Education

High school diploma/GED

Job description

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Paid Holidays

Servpro of Champaign-Urbana is hiring an Administrative Assistant! As an Administrative Assistant, you will support office teammates and customers by handling administrative tasks, providing courteous assistance via phone and e‑mail, and maintaining a helpful and professional presence in the office.

Key Responsibilities

• Perform fundamental daily administrative tasks to assist the office team
• Answer phones, provide exceptional customer service, and maintain a detailed call log
• Coordinate crew and job scheduling
• Prepare job paperwork for Crew/Estimators and ensure timely conversion of estimates
• Oversee job file documentation, communications, and subcontractor activities
• Maintain an organized file system and company calendar/schedule
• Perform detailed and accurate data entry
• Assist other departments, as needed

Position Requirements

• High school diploma/GED (preferred)
• Must be knowledgeable in Microsoft Office
• Attention to detail and problem‑solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi‑task
• Xactimate experience (preferred)

Skills / Physical Demands / Competencies

This is a role in a fast‑paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bend or stand as necessary. Ability to successfully complete a background check subject to applicable law.

Normal Working Hours

The position is in‑person, full‑time working 8:00 a.m.–5:00 p.m., Monday through Friday. It may require longer hours, and some flexibility in hours may be needed depending on business needs.