Administrative Assistant

iicrc-careers; Elizabethtown (KY); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Servpro of Hardin/Larue Counties is seeking an Administrative Assistant to support franchise operations. You will handle calls, schedule jobs, perform data entry, and prepare invoices while maintaining quality reviews and customer relationships.

The role emphasizes proactive service, reliability, and the ability to work in a fast-paced team environment. Competitive pay and opportunities for advancement are highlighted.

Qualifications

• 2+ years of administrative or office experience.
• Experience with billing, QA, and scheduling is a plus.
• Experience in a service industry is a plus.
• Polite, confident, and excellent customer service skills.
• Excellent organizational skills and attention to detail.
• Able to work in a fast-paced, team-oriented office.
• Proficient with Microsoft Office and able to learn new software.
• Minimum of HSD/GED; able to pass background check and overtime.
• On-call after hours dispatch on a rotational basis.

Responsibilities

• Assist with building and completing internal job file quality reviews.
• Coordinate crew and job scheduling.
• Communicate with and build relationships with customers.
• Answer phones and direct calls.
• Prepare email and written correspondence.
• Perform detailed data entry and create invoices.

Skills

Customer service

Phone skills

Strong communication

Organization

Attention to detail

Multitasking

Data entry

Microsoft Office

Education

High School Diploma or GED

Tools

Billing software

Scheduling software

Proprietary software

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Servpro of Hardin/Larue Counties Administrative Assistant

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Administrative Assistant. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

• Assist with building and completing internal job file quality reviews
• Coordinate crew and job scheduling
• Communicate with and build positive working relationships with customers
• Answer phones and direct calls
• Office administrative duties such as preparing email and written correspondence
• Perform detailed and accurate data entry
• Create Invoices and assist with construction contracts
• Assist other departments, as needed

Position Requirements

• 2+ year(s) of administrative or office-related experience
• Experience with billing, quality assurance, and scheduling a plus
• Experience in service industry environment a plus
• Possess polite, confident, and excellent customer service skills, including listening and questioning skills
• Excellent organizational skills and strong attention to detail
• Capability to work in a fast-paced, team-oriented office environment
• Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including proprietary software
• Minimum of HSD/GED
• Able to successfully complete a background check subject to applicable law
• Able to work overtime when required
• On-call after hours dispatch required on rotational basis

Hours

40 hours/week, 8 am - 5 pm EST

Pay Rate

Competitive pay based on experience

Servpro of Hardin/Larue Counties is an EOE M/F/D/V employer

Each SERVPRO® Franchise is Independently Owned and Operated.