Administrative Assistant

Human Touch Health Care Agency; Richmond (VA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive Salary

Medical Insurance

Dental Insurance

PTO & Holidays

Aflac Benefits

Professional Growth

Supportive Leadership

Collaborative Environment

Job summary

Human Touch Home Health in Richmond, VA is seeking an Administrative Assistant to support our clinical team, leadership, patients, and referral partners in a full-time, in-office role. You will be the first voice our patients hear and help keep daily operations running smoothly.

Responsibilities include greeting visitors, answering calls, scheduling, maintaining records, onboarding new hires, and coordinating with clinicians.

Qualifications

• Must have strong customer service and communication abilities.
• Organizational and time management skills are essential.
• Experience with administrative tasks in a healthcare setting is a plus.
• Proficiency with Microsoft Office required; knowledge of HIPAA basics is helpful.

Responsibilities

• Welcome patients, visitors, and referral partners with professionalism and warmth.
• Answer and direct incoming phone calls.
• Schedule appointments and assist with daily office operations.
• Prepare, scan, file, and maintain patient and employee records.
• Assist with onboarding paperwork and administrative support for new hires.
• Order office supplies and maintain an organized office environment.
• Support leadership with reports, correspondence, and special projects.
• Coordinate communication between clinicians, patients, physicians, and office staff.
• Ensure confidential information is handled in accordance with HIPAA guidelines.

Skills

Excellent Customer Service

Communication Skills

Organizational Skills

Time Management

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Be the Heart of the Office. Keep Operations Running Smoothly. Make an Impact Every Day. Human Touch Home Health is seeking an organized, professional, and customer-focused Administrative Assistant to join our Richmond, Virginia office. This is a full-time, in-office position supporting our clinical team, leadership, patients, and referral partners.

If you're someone who enjoys keeping things organized, thrives in a fast-paced environment, and takes pride in providing exceptional customer service, we'd love to meet you.

Why Team Members Choose Human Touch

• Competitive Salary
• Medical, Dental & Vision Insurance
• Paid Time Off & Paid Holidays
• Aflac Benefits Available
• Professional Growth Opportunities
• Supportive Leadership Team
• Positive and Collaborative Work Environment
• Established Company Serving Communities for Over 27 Years

Some benefits are available to full-time employees only.

More Than an Administrative Assistant

You're the first voice our patients hear.

The first smile visitors see.

The person who helps keep everything moving behind the scenes.

Your organization, professionalism, and attention to detail help ensure our clinicians can focus on what they do best—providing exceptional patient care.

Every phone call answered.

Every document processed.

Every patient assisted.

Every detail matters.

What You'll Do

• Welcome patients, visitors, and referral partners with professionalism and warmth
• Answer and direct incoming phone calls
• Schedule appointments and assist with daily office operations
• Prepare, scan, file, and maintain patient and employee records
• Assist with onboarding paperwork and administrative support for new hires
• Order office supplies and maintain an organized office environment
• Support leadership with reports, correspondence, and special projects
• Coordinate communication between clinicians, patients, physicians, and office staff
• Ensure confidential information is handled in accordance with HIPAA guidelines

Qualifications

• High School Diploma or GED Required
• Administrative or Office Experience Required
• Healthcare or Home Health Experience Preferred but Not Required
• Excellent Customer Service and Communication Skills
• Strong Organizational and Time Management Skills
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Ability to Multitask and Prioritize in a Fast-Paced Environment
• Professional, Positive, and Team-Oriented Attitude

Why Human Touch Home Health?

For more than 27 years, Human Touch Home Health has been committed to delivering exceptional care while building a workplace where employees feel valued, supported, and empowered to succeed.

We know our office team is the backbone of our organization. Their dedication, organization, and professionalism allow our clinicians to focus on delivering life-changing care to patients throughout the Richmond community.

Ready to Join a Team That Makes a Difference?

If you're looking for a career where your organizational skills, professionalism, and dedication truly make an impact, we'd love to hear from you.