Operations Assistant - Home Health Agency

Five Star Home Health Care LLC; Chantilly (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Benefits

Job summary

Five Star Home Health Care LLC in Chantilly, VA is seeking a detail‑oriented receptionist to be the first point of contact for patients, families, clinicians and partners. This full‑time, in‑person role operates Monday through Friday, 9 am–5 pm, at our Chantilly headquarters and offers benefits.

The ideal candidate will have basic medical terminology knowledge, solid administrative skills, and prior home health experience.

Qualifications

• Previous home health experience required.
• Working knowledge of basic medical terminology.
• Familiarity with home health operations and clinical communications.
• Strong organizational and detail‑oriented work ethic.
• Excellent verbal and written communication skills.

Responsibilities

• Answer and manage incoming calls/chats from patients, caregivers, clinicians, physician offices, and healthcare partners.
• Understand the nature of clinical and operational calls and route or escalate them appropriately.
• Communicate effectively using basic medical and home health terminology.
• Support day-to-day home health office and clinical operations.
• Assist with administrative and clerical tasks related to patient care and office operations.
• Manage incoming documents, faxes, mail, and packages.
• Maintain organized records and information.
• Handle multiple calls and priorities while ensuring requests are followed through.
• Provide responsive, professional service to patients, families, employees, and healthcare partners.

Skills

Administrative skills

Medical terminology

Home health experience

Communication skills

Job description

Full Time Chantilly, VA, US

Salary Range: $20.00 To $22.00 Hourly

Job Type

• Full-time M-F 9-5 with benefits
• 100% in-person at our Chantilly headquarters (no remote option available)

Join Our Team

We are a locally owned and operated home health agency with more than 20 years of experience. We are looking for an organized, responsive professional who combines strong administrative skills with basic clinical knowledge and home health experience.

This is more than a traditional receptionist role. As a first point of contact for patients, caregivers, clinicians, physician offices and other healthcare partners, you need to be comfortable with medical terminology, home health workflows, and clinical communications.

We believe people should be able to reach a real person when they need us and avoid "taking messages." Incoming calls are answered and actioned live, so this position is ideal for someone who can quickly understand the reason for a call, determine what needs to happen next, and make sure it gets to the right person.

What You’ll Do

• Answer and manage incoming calls/chats from patients, caregivers, clinicians, physician offices, and healthcare partners
• Understand the nature of clinical and operational calls and route or escalated them appropriately
• Communicate effectively using basic medical and home health terminology
• Support day-to-day home health office and clinical operations
• Assist with administrative and clerical tasks related to patient care and office operations
• Manage incoming documents, faxes, mail, and packages
• Maintain organized records and information
• Handle multiple calls and priorities while ensuring requests are followed through
• Provide responsive, professional service to patients, families, employees, and healthcare partners

Who Will Thrive

• Previous home health experience required
• Working knowledge of basic medical terminology
• Familiarity with home health operations, including communication with clinicians, physician offices, patients and caregivers
• Able to understand the urgency and purpose of incoming calls and determine the appropriate next step
• Highly organized and detail-oriented
• Strong verbal and written communication skills
• Comfortable working in a busy environment with multiple priorities
• Able to take ownership of requests rather than simply transferring calls