Intake Coordinator

Human Touch Health Care Agency; Falls Church (VA); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

In-office, full-time

Mon–Fri schedule

Medical, Dental & Vision Insurance

Paid vacation, sick leave & holidays

Aflac options

Supportive leadership

Career growth opportunities

27+ years of service

Job summary

Human Touch Home Health in Falls Church, VA is seeking an Intake Specialist who is organized, detail-oriented, and customer-focused. This is a full-time in-office position, with a Monday–Friday schedule, and a focus on ensuring referrals flow smoothly from receipt to Start of Care.

You will communicate with referral sources, physicians, hospitals, patients, families, clinicians, and internal departments to verify information, enter data accurately, and ensure compliance with HIPAA and payer

Qualifications

• Requires high school diploma or GED.
• Experience in intake, healthcare administration, medical office, or home health preferred.
• Home health intake experience strongly preferred.
• Knowledge of Medicare, Medicaid, and commercial insurance preferred.
• Experience with insurance eligibility verification preferred.
• Familiarity with home health referral and admission processes a plus.
• WellSky experience a plus.
• Proficiency in Word, Excel, Outlook and general computer systems.
• Strong written and verbal communication skills.
• Exceptional attention to detail.
• Strong organizational and time-management skills.
• Ability to prioritize multiple referrals and deadlines.
• Ability to handle confidential patient information professionally.
• Dependable attendance and ability to work full-time in office in Falls Church, VA.

Responsibilities

• Receive and process incoming home health referrals.
• Review referral documentation for completeness and accuracy.
• Enter patient and referral information accurately into company systems.
• Verify patient demographics and insurance information.
• Perform insurance eligibility and benefits verification.
• Communicate with hospitals, physicians, rehabilitation facilities, case managers, and other referral sources.
• Obtain missing clinical documentation, physician orders, face-to-face documentation, and other required information.
• Coordinate with clinical leadership to determine whether referrals meet admission criteria.
• Communicate accepted referrals and Start of Care needs to appropriate clinical and scheduling teams.
• Maintain accurate referral status and follow up on pending referrals.
• Communicate professionally with patients and families regarding the intake process.
• Ensure documentation is completed according to agency, payer, and regulatory requirements.
• Maintain patient confidentiality and HIPAA compliance.
• Assist with tracking referral volume, admissions, pending referrals, and referral outcomes.
• Work closely with clinical, scheduling, billing, recruiting, and administrative teams to support smooth patient admissions.

Skills

Attention to detail

Communication skills

Organizational skills

Time-management

HIPAA compliance

Phone etiquette

Multitasking

Microsoft Word/Excel/Outlook

Insurance verification

Referral/admission processes

WellSky knowledge

Education

High School Diploma or GED

Tools

WellSky

Job description

Be the First Step in a Patient’s Journey Home.

Human Touch Home Health is seeking an organized, detail-driven, and customer-focused Intake Specialist to join our Falls Church, Virginia office. This is a full-time, in-office position for someone who understands how important accuracy, communication, and follow-through are in home health.

Every new patient starts somewhere.

A hospital sends a referral.

A physician needs services arranged.

A family is trying to figure out what happens next.

And before our clinicians ever walk through a patient's front door, Intake helps make it happen.

If you're organized, comfortable communicating with healthcare professionals, and good at keeping multiple referrals moving without letting details fall through the cracks, we want to meet you.

Why Join Human Touch?

• Competitive Salary Based on Experience


• Full-Time, In-Office Position


• Monday–Friday Schedule


• Medical, Dental & Vision Insurance


• Paid Vacation, Sick Leave & Holidays


• Aflac Options


• Supportive Clinical and Administrative Leadership


• Professional Growth and Advancement Opportunities


• Established Home Health Organization Serving Communities for Over 27 Years

Intake Is Where Great Home Health Begins

This isn't just a data-entry position. As an Intake Specialist, you're helping determine whether we can safely and appropriately accept a patient for care—and then making sure everything needed to begin that care gets where it needs to go.

You'll communicate with referral sources, physicians, hospitals, patients, families, clinicians, and internal departments to help move referrals from \"received\" to \"ready for care.\"

Some days will move fast. Referrals will come in. Phones will ring. Documents will be missing. Insurance will need to be verified. Someone will need an answer. That's why we're looking for someone who doesn't just see a problem and stop.

Who We're Looking For

You don't have to know everything on day one. But you do need to be someone who pays attention, follows through, communicates well, and doesn't leave loose ends hanging. The right person for this role can manage multiple referrals at different stages while still remembering that every referral represents a real patient waiting for care.

You're comfortable picking up the phone. You're not afraid to follow up when documentation is missing. You notice when something doesn't look right. And when you say you're going to handle something, you handle it.

What You'll Do

• Receive and process incoming home health referrals


• Review referral documentation for completeness and accuracy


• Enter patient and referral information accurately into company systems


• Verify patient demographics and insurance information


• Perform insurance eligibility and benefits verification


• Communicate with hospitals, physicians, rehabilitation facilities, case managers, and other referral sources


• Obtain missing clinical documentation, physician orders, face-to-face documentation, and other required information


• Coordinate with clinical leadership to determine whether referrals meet admission criteria


• Communicate accepted referrals and Start of Care needs to appropriate clinical and scheduling teams


• Maintain accurate referral status and follow up on pending referrals


• Communicate professionally with patients and families regarding the intake process


• Ensure documentation is completed according to agency, payer, and regulatory requirements


• Maintain patient confidentiality and HIPAA compliance


• Assist with tracking referral volume, admissions, pending referrals, and referral outcomes


• Work closely with clinical, scheduling, billing, recruiting, and administrative teams to support smooth patient admissions

What You’ll Need

• High School Diploma or GED Required


• Previous Intake, Healthcare Administration, Medical Office, or Home Health Experience Preferred


• Home Health Intake Experience Strongly Preferred


• Knowledge of Medicare, Medicaid, and Commercial Insurance Requirements Preferred


• Experience With Insurance Eligibility Verification Preferred


• Familiarity With Home Health Referral and Admission Processes is a Plus


• WellSky Experience is a Plus


• Proficiency in Microsoft Word, Excel, Outlook, and General Computer Systems


• Strong Written and Verbal Communication Skills


• Exceptional Attention to Detail


• Strong Organizational and Time-Management Skills


• Ability to Prioritize Multiple Referrals and Deadlines


• Ability to Handle Confidential Patient Information Professionally


• Dependable Attendance and Ability to Work Full-Time In Office in Falls Church, VA

Why Human Touch Home Health?

For more than 27 years, Human Touch Home Health has provided skilled and non-skilled home health services throughout Virginia, Washington, DC, Maryland, and Pennsylvania.

Our Intake team is an essential part of that mission. Before a nurse completes a Start of Care... Before a therapist begins treatment... Before a patient receives their first home health visit... Someone has to make sure everything is ready. That's Intake. At Human Touch, you're not simply processing paperwork. You're helping open the door to care.

Ready to Be the First Step?

If you're organized, dependable, detail-oriented, and ready to build your career with an established home health organization, we'd love to hear from you.

Human Touch Home Health is an Equal Opportunity Employer committed to providing equal employment opportunities to all qualified applicants.