Administrative Assistant

Hyland Insurance; Louisville (KY); On-site; USD 42,000 - 60,000; Full time

Job summary

Hyland Insurance is seeking an Administrative Assistant to be the welcoming face and voice of our brand. You’ll be the first contact for visitors, clients, and colleagues, manage the front desk, and help ensure daily operations run smoothly.

This role requires 1–3 years of front-desk experience, strong written and verbal communication, tech fluency with office software, and a proactive, customer-first mindset.

Qualifications

• 1–3 years in front-desk or administrative role
• Excellent verbal and written communication
• Proficient with standard office software and digital tools
• Strong organizational and multitasking abilities
• Proactive, customer-first mindset

Responsibilities

• Front Desk Operations: Welcome visitors, answer and direct calls professionally.
• Client Routing: Use AMS to identify clients and route inquiries to the right team.
• Information Management: Handle mail, emails, and document scanning/routing.
• Administrative Support: Assist departments with letters, mailings, and communications.
• Business Continuity: Help prepare and distribute vital client communications during outages.
• Employee Engagement: Support planning of employee events and activities.

Skills

Customer service

Communication skills

Tech savvy

Multitasking

Professional demeanor

Tools

AMS

Job description

Work Schedule: Monday through Friday, 8:00am-4:45pm

Salary Range: $42,000-$60,000, commensurate with experience

At Hyland Insurance, we’re all about creating exceptional customer experiences and that starts

the moment someone walks through our doors or gives us a call. We’re searching for a dynamic

Administrative Assistant to be the welcoming face and voice of our brand.

In this role, you will be the first point of contact for visitors, clients, and colleagues. You will

manage the front desk, ensure daily operations run smoothly, and provide essential

administrative support across multiple departments. This position bridges traditional front-desk

duties with modern digital communication tools to support a fast-paced, technology-driven

office.

Key Responsibilities:

• Front Desk Operations: Welcome and assist walk-in clients and visitors. Answer and direct incoming telephone calls in a professional, courteous, and timely manner.
• Client Routing: Utilize our Agency Management System (AMS) to identify clients and efficiently route inquiries to the appropriate team members.
• Information Management: Handle incoming mail, electronic communications, and document scanning/routing across the organization.
• Administrative Support: Assist various departments with the preparation of letters, mailings, and other general communications.
• Business Continuity: Help prepare and distribute vital client communications during office closures, system outages, or technology disruptions.
• Employee Engagement: Support the planning and coordination of employee engagement activities and company events.

Qualifications:

• Experience: 1–3 years in a front-desk, administrative, or highly customer-centric role.
• Communication: Exceptional verbal and written skills - you know how to read a room and write a great email.
• Tech Fluency: You are digitally savvy and comfortable navigating modern office software and digital coordination tools.
• Agility: You are a natural multitasker with next-level organizational skills.
• Autonomy & Mindset: You are a proactive problem-solver with a professional demeanor, strong interpersonal skills, and a genuine customer-first mindset