Administrative Assistant

Sequel Insurance Agencies; Louisville (KY); On-site; USD 32,000 - 46,000; Full time

Job summary

Hyland Insurance is seeking an Administrative Assistant to be the welcoming face and voice of our brand. You will manage the front desk, handle daily operations, and provide essential administrative support across departments in a fast-paced, tech-driven office.

You are the first point of contact for visitors and clients, with strong communication and multitasking abilities. This role blends traditional front-desk duties with modern digital tools to keep operations running smoothly.

Qualifications

• 1–3 years in a front-desk, administrative, or highly customer-centric role.
• Exceptional verbal and written communication skills.
• Digitally savvy and comfortable using modern office software and digital coordination tools.
• Strong organizational and multitasking abilities.
• Proactive problem-solver with a customer-first mindset.

Responsibilities

• Front Desk Operations: Welcome and assist walk-in clients and visitors; answer and direct calls.
• Client Routing: Use AMS to identify clients and route inquiries to the appropriate team.
• Information Management: Handle mail, electronic communications, and document routing.
• Administrative Support: Assist departments with letters, mailings, and general communications.
• Business Continuity: Prepare and distribute vital client communications during outages.
• Employee Engagement: Support planning and coordination of company events.

Skills

Front desk experience

Customer service

Email writing

Multitasking

Professional demeanor

Tools

AMS

Job description

At Hyland Insurance, we’re all about creating exceptional customer experiences and that startsthe moment someone walks through our doors or gives us a call. We’re searching for a dynamicAdministrative Assistant to be the welcoming face and voice of our brand.

In this role, you will be the first point of contact for visitors, clients, and colleagues. You willmanage the front desk, ensure daily operations run smoothly, and provide essentialadministrative support across multiple departments. This position bridges traditional front-deskduties with modern digital communication tools to support a fast-paced, technology-driven

office.

Key Responsibilities

• Front Desk Operations: Welcome and assist walk-in clients and visitors. Answer and direct incoming telephone calls in a professional, courteous, and timely manner.
• Client Routing: Utilize our Agency Management System (AMS) to identify clients and efficiently route inquiries to the appropriate team members.
• Information Management: Handle incoming mail, electronic communications, and document scanning/routing across the organization.
• Administrative Support: Assist various departments with the preparation of letters, mailings, and other general communications.
• Business Continuity: Help prepare and distribute vital client communications during office closures, system outages, or technology disruptions.
• Employee Engagement: Support the planning and coordination of employee engagement activities and company events.

Qualifications

• Experience: 1–3 years in a front-desk, administrative, or highly customer-centric role.
• Communication: Exceptional verbal and written skills - you know how to read a room and write a great email.
• Tech Fluency: You are digitally savvy and comfortable navigating modern office software and digital coordination tools.
• Agility: You are a natural multitasker with next-level organizational skills.
• Autonomy & Mindset: You are a proactive problem-solver with a professional demeanor, strong interpersonal skills, and a genuine customer-first mindset.