Front Desk & Administrative Support Specialist

Hyland Insurance; Louisville (KY); On-site; USD 42,000 - 60,000; Full time

Job summary

Hyland Insurance is seeking an Administrative Assistant to be the welcoming face and voice of our brand. You’ll be the first contact for visitors, clients, and colleagues, manage the front desk, and help ensure daily operations run smoothly.

This role requires 1–3 years of front-desk experience, strong written and verbal communication, tech fluency with office software, and a proactive, customer-first mindset.

Qualifications

• 1–3 years in front-desk or administrative role
• Excellent verbal and written communication
• Proficient with standard office software and digital tools
• Strong organizational and multitasking abilities
• Proactive, customer-first mindset

Responsibilities

• Front Desk Operations: Welcome visitors, answer and direct calls professionally.
• Client Routing: Use AMS to identify clients and route inquiries to the right team.
• Information Management: Handle mail, emails, and document scanning/routing.
• Administrative Support: Assist departments with letters, mailings, and communications.
• Business Continuity: Help prepare and distribute vital client communications during outages.
• Employee Engagement: Support planning of employee events and activities.

Skills

Customer service

Communication skills

Tech savvy

Multitasking

Professional demeanor

Tools

AMS

Job description

Hyland Insurance is seeking an Administrative Assistant to be the welcoming face and voice of our brand. You’ll be the first contact for visitors, clients, and colleagues, manage the front desk, and help ensure daily operations run smoothly.

This role requires 1–3 years of front-desk experience, strong written and verbal communication, tech fluency with office software, and a proactive, customer-first mindset.