Front Desk & Admin Coordinator - Client Experience

Sequel Insurance Agencies; Louisville (KY); On-site; USD 32,000 - 46,000; Full time

Job summary

Hyland Insurance is seeking an Administrative Assistant to be the welcoming face and voice of our brand. You will manage the front desk, handle daily operations, and provide essential administrative support across departments in a fast-paced, tech-driven office.

You are the first point of contact for visitors and clients, with strong communication and multitasking abilities. This role blends traditional front-desk duties with modern digital tools to keep operations running smoothly.

Qualifications

• 1–3 years in a front-desk, administrative, or highly customer-centric role.
• Exceptional verbal and written communication skills.
• Digitally savvy and comfortable using modern office software and digital coordination tools.
• Strong organizational and multitasking abilities.
• Proactive problem-solver with a customer-first mindset.

Responsibilities

• Front Desk Operations: Welcome and assist walk-in clients and visitors; answer and direct calls.
• Client Routing: Use AMS to identify clients and route inquiries to the appropriate team.
• Information Management: Handle mail, electronic communications, and document routing.
• Administrative Support: Assist departments with letters, mailings, and general communications.
• Business Continuity: Prepare and distribute vital client communications during outages.
• Employee Engagement: Support planning and coordination of company events.

Skills

Front desk experience

Customer service

Email writing

Multitasking

Professional demeanor

Tools

AMS

Job description

Hyland Insurance is seeking an Administrative Assistant to be the welcoming face and voice of our brand. You will manage the front desk, handle daily operations, and provide essential administrative support across departments in a fast-paced, tech-driven office.

You are the first point of contact for visitors and clients, with strong communication and multitasking abilities. This role blends traditional front-desk duties with modern digital tools to keep operations running smoothly.