Administrative Assistant

Air Comfort, Inc; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Acadia Landscape Co. is seeking a Front Desk Receptionist to support daily front-office operations. The role requires reliability, professionalism, and strong communication skills.

You will be the primary point of contact for callers, customers, and visitors, handling inquiries and directing them to the appropriate team. Responsibilities include answering phones, greeting guests, basic data entry, and assisting with general office tasks.

Qualifications

• Must-have communication and customer-service skills.
• Professional phone manner and ability to route calls.
• Strong organization and attention to detail.
• Ability to handle multiple calls and inquiries.
• Basic computer/data-entry skills.

Responsibilities

• Answer incoming calls and greet visitors professionally.
• Direct calls to appropriate team members and take messages.
• Respond to general emails and route to staff.
• Provide general information about company services.

Skills

Phone etiquette

Customer service

Organization

Basic computer skills

Bilingual: Spanish (nice to have)

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

Acadia Landscape is seeking a Front Desk Receptionist to support daily front-office operations. This position requires reliability, professionalism, strong communication skills, and attention to detail. The Front Desk Receptionist will serve as the primary point of contact for incoming calls, customers, and visitors.

Duties include

Reception/Front Desk

• Answer incoming phone calls in a professional and courteous manner
• Direct calls to the appropriate team member
• Take accurate messages and customer information
• Respond to general email inquiries and direct them to the appropriate team member
• Greet and assist customers and visitors
• Provide general information regarding company services
• Maintain a professional and organized front desk area

Customer Inquiries

• Collect basic information from prospective customers by phone and email
• Direct customer inquiries to the appropriate team member
• Assist with basic customer communication and follow-up as directed

General Office Support

• Perform basic data entry
• Assist with incoming and outgoing correspondence
• Maintain basic customer and office records
• Provide basic front-office support as needed
• Other front-desk duties as assigned

Requirements:

The ideal Front Desk Receptionist candidate will have:

• Strong communication and customer service skills
• Professional and courteous phone etiquette
• Strong organizational skills and attention to detail
• Ability to handle multiple incoming calls and inquiries
• Basic computer and data-entry skills
• Ability to communicate professionally with customers and team members
• Dependability and punctuality

Experience/knowledge of the following preferred

• Reception or call routing
• Customer service
• Basic computer skills
• Microsoft Office or Google Workspace
• General office procedures

Preferred Experience

• Previous receptionist, front desk, or customer service experience is preferred but not required
• Bilingual: Spanish is a plus

Education

High school diploma or equivalent preferred.

Acadia Landscape Co. has a Front Desk Receptionist position available for a motivated, reliable, and professional team member. You will serve as a primary point of contact for our customers by answering and directing calls, assisting with general inquiries, greeting visitors, and providing basic front-office support. On-the-job training will be provided.