Administrative Assistant

Keystone Cooperative, Inc.; Indiana; On-site; USD 30,000 - 42,000; Full time

Job summary

Keystone Cooperative, Inc. seeks a detail-oriented administrative assistant to provide customer service and clerical support at our Indiana branch. Responsibilities include handling high volumes of calls, processing payments, and assisting with accounts receivable and contract maintenance with urgency.

The role requires strong communication skills, proficiency in Microsoft Office, and the ability to multi-task in a fast-paced environment. HS diploma and 1–2 years related experience are preferred.

Qualifications

• Strong verbal and written communication skills.
• Proficient with Microsoft Office Suite.
• Excellent organizational skills and ability to work within strict time frames.
• Detail oriented with ability to minimize errors.
• Ability to perform multiple tasks simultaneously.
• Strong analytical skills and accurate pricing calculations.

Responsibilities

• Handle a high volume of inbound calls in a courteous, professional manner.
• Communicate with customers to adjust billing and answer questions.
• Process payments, orders, and requests accurately.
• Reconcile, process, and file necessary paperwork.
• Balance cash drawer daily and manage daily mail.
• Support purchasing of general office supplies and assist with special projects.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office Suite

Organizational skills

Multi-tasking

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Job DescriptionPosition Overview: The purpose of this role is to provide customer service and administrative assistance for the branch. This role will assist with accounts receivables as well as verifying, filing, and responding to customer contracts with urgency. Other standard clerical duties such as answering phone calls and directing them to the correct individuals, sorting mail and assisting with other duties as needed.Duties and Responsibilities: Include but are not limited to:Receive and disperse a significant volume of phone calls in an efficient, courteous, and professional manner.Actively communicate with customers to adjust billing, answer questions, etc.Process payments, orders, and requests accurately.Reconcile, process and file necessary paperwork.Process electronic files via email.Compile and submit finalized documentation.Download reports.Perform general clerical duties including but not limited to filing, photocopying, faxing, typing, and mailing.Balance cash drawer dailyCompiles, sorts, and distributes daily mail. Receive courier deliveries. Sends out branch mail weekly.Responsible for purchasing general office and break room supplies.Assist with special projects as needed.Performs other duties as assigned.Skills and Qualifications:Strong verbal, and written, communication skills.Proficient with Microsoft Office SuiteExcellent organizational skills and the ability to work well within strict time frames.Detail oriented with the ability to process work accurately with minimal errors.Ability to perform multiple tasks simultaneously.Strong analytical skills and accurately calculate prices.Ability to work without supervision and make appropriate decisions.Work well in a team environment.Education and Experience:High school diploma and one to two years related experience and/or training; or equivalent combination of education and experience.