Administrative Assistant

Keystone Cooperative; Mentone (IN); On-site; USD 30,000 - 42,000; Full time

Job summary

Keystone Cooperative in Indiana seeks a detail-oriented administrative support specialist to provide customer service, handle accounts receivable tasks, verify and file contracts, and respond to customer inquiries. The role includes answering phones, processing payments, and general clerical duties to ensure smooth branch operations.

The ideal candidate will have strong communication, organizational skills, and the ability to multitask in a fast-paced environment, working well within a team to

Qualifications

• Strong verbal and written communication.
• Proficient with Microsoft Office Suite.
• Excellent organizational skills and ability to meet strict deadlines.
• Detail oriented with high accuracy.
• Ability to perform multiple tasks simultaneously.
• Strong analytical skills and price calculations.
• Ability to work without supervision and make appropriate decisions.
• Team-oriented environment.

Responsibilities

• Receive and route a high volume of phone calls professionally.
• Communicate with customers to adjust billing and answer questions.
• Process payments, orders, and requests accurately.
• Reconcile, file, and manage paperwork.
• Process electronic files via email.
• Compile and submit finalized documentation.
• Download reports and balance cash drawer daily.
• Sort and distribute daily mail; manage branch mail weekly.
• Procure general office and break room supplies.
• Assist with special projects as needed.
• Perform other duties as assigned.

Skills

Communication skills

Multitasking

Detail oriented

Teamwork

Customer service

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Job Description

Job Description

Position Overview

The purpose of this role is to provide customer service and administrative assistance for the branch. This role will assist with accounts receivables as well as verifying, filing, and responding to customer contracts with urgency. Other standard clerical duties such as answering phone calls and directing them to the correct individuals, sorting mail and assisting with other duties as needed.

Duties And Responsibilities

Include but are not limited to:

• Receive and disperse a significant volume of phone calls in an efficient, courteous, and professional manner.
• Actively communicate with customers to adjust billing, answer questions, etc.
• Process payments, orders, and requests accurately.
• Reconcile, process and file necessary paperwork.
• Process electronic files via email.
• Compile and submit finalized documentation.
• Download reports.
• Perform general clerical duties including but not limited to filing, photocopying, faxing, typing, and mailing.
• Balance cash drawer daily
• Compiles, sorts, and distributes daily mail. Receive courier deliveries. Sends out branch mail weekly.
• Responsible for purchasing general office and break room supplies.
• Assist with special projects as needed.
• Performs other duties as assigned.

Skills And Qualifications

• Strong verbal, and written, communication skills.
• Proficient with Microsoft Office Suite
• Excellent organizational skills and the ability to work well within strict time frames.
• Detail oriented with the ability to process work accurately with minimal errors.
• Ability to perform multiple tasks simultaneously.
• Strong analytical skills and accurately calculate prices.
• Ability to work without supervision and make appropriate decisions.
• Work well in a team environment.

Education And Experience

• High school diploma and one to two years related experience and/or training; or equivalent combination of education and experience.