Feed Administrative Assistant

Keystone Cooperative; Iowa (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Keystone Cooperative in the United States is seeking an administrative specialist to provide customer service and branch support. You will assist with accounts receivable, verify contracts, and perform clerical duties to ensure smooth branch operations.

Responsibilities include handling calls, responding to inquiries, processing payments, and maintaining accurate records. The role requires strong communication, organization, and teamwork to meet deadlines in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills.
• Proficient with Microsoft Office Suite.
• Excellent organizational skills under tight deadlines.
• Detail oriented with the ability to minimize errors.
• Ability to multitask and work in a team.

Responsibilities

• Handle high volume phone calls in a courteous, professional manner.
• Assist customers with billing questions and adjustments.
• Process payments, orders, and requests accurately.
• Reconcile and file necessary paperwork; process electronic files.
• Balance cash drawer daily and manage branch mail.
• Purchase general office supplies and support special projects.

Skills

Verbal communication

Written communication

Microsoft Office

Organizational skills

Multitasking

Attention to detail

Analytical skills

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Description

Position Overview

The purpose of this role is to provide customer service and administrative assistance for the branch. This role will assist with accounts receivables as well as verifying, filing, and responding to customer contracts with urgency. Other standard clerical duties such as answering phone calls and directing them to the correct individuals, sorting mail and assisting with other duties as needed.

Duties and Responsibilities

Include but are not limited to:

• Receive and disperse a significant volume of phone calls in an efficient, courteous, and professional manner.
• Actively communicate with customers to adjust billing, answer questions, etc.
• Process payments, orders, and requests accurately.
• Reconcile, process and file necessary paperwork.
• Process electronic files via email.
• Compile and submit finalized documentation.
• Download reports.
• Perform general clerical duties including but not limited to filing, photocopying, faxing, typing, and mailing.
• Balance cash drawer daily
• Compiles, sorts, and distributes daily mail. Receive courier deliveries. Sends out branch mail weekly.
• Responsible for purchasing general office and break room supplies.
• Assist with special projects as needed.
• Performs other duties as assigned.

Skills and Qualifications

• Strong verbal, and written, communication skills.
• Proficient with Microsoft Office Suite
• Excellent organizational skills and the ability to work well within strict time frames.
• Detail oriented with the ability to process work accurately with minimal errors.
• Ability to perform multiple tasks simultaneously.
• Strong analytical skills and accurately calculate prices.
• Ability to work without supervision and make appropriate decisions.
• Work well in a team environment.

Education and Experience

• High school diploma and one to two years related experience and/or training; or equivalent combination of education and experience.