Administrative Assistant

LHH; Georgia; On-site; USD 35,000 - 52,000; Full time

Job summary

LHH is seeking a professional, highly organized Customer Service Coordinator for a commercial property management team in Atlanta, GA. This contract role will serve as the first point of contact for customers, contractors, vendors, and visitors while providing administrative support to the Property Management Office.

The position is fully onsite in Buckhead, Atlanta, with a 3-month contract and standard business hours on weekdays.

Qualifications

• Minimum of two years of customer service experience in any industry required.
• Commercial real estate or property management experience preferred but not required.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, Access).

Responsibilities

• Serve as the primary point of contact for customers, contractors, vendors, and visitors.
• Provide a professional, welcoming customer service experience during every interaction.
• Answer and route incoming calls, take accurate messages, and respond to requests.
• Receive service requests and dispatch them to the appropriate team members.
• Update Yardi work order system and maintain customer records and systems.
• Develop and maintain positive relationships with customers through responsive support.
• Assist with planning of events, move-ins/outs, and monthly property communications.
• Prepare welcome letters, new customer packages, reminders, and mailings.
• Maintain customer, vendor, insurance, and administrative files; track COIs.
• Provide admin support to Property Manager and engineering team; manage calendars.
• Order office supplies and maintain records; ensure phone and internet systems function.
• Support implementation of property management procedures and standards.
• Familiarize with emergency procedures and provide guidance during incidents.
• Assist with additional admin projects and property-related duties.

Skills

Customer service

Microsoft Office

Communication skills

Tools

Yardi

Job description

LHH is seeking a professional and highly organized Customer Service Coordinator for a commercial property management team in Atlanta, GA. This position will serve as the first point of contact for customers, contractors, vendors, and visitors while providing administrative support to the Property Management Office.

Key Responsibilities

• Serve as the primary point of contact for customers, contractors, vendors, and visitors
• Provide a professional, welcoming, and high-quality customer service experience during every interaction
• Answer and route incoming calls, take accurate messages, and respond directly to customer requests whenever possible
• Receive incoming service requests and dispatch them to the appropriate team members
• Update and maintain the Yardi work order system, building website, preventive maintenance systems, and customer records
• Develop and maintain positive relationships with customers by providing responsive and consistent support
• Assist with the planning and coordination of customer events, move-ins, move-outs, anniversaries, monthly calendars, and other property communications
• Prepare welcome letters, new customer packages, reminders, notifications, and special mailings
• Maintain customer, vendor, insurance, and administrative files
• Track required certificates of insurance for customers and vendors
• Provide administrative support to the Property Manager, property management staff, and engineering team
• Manage calendars, schedule appointments, process expense reports and commission payments, and assist with vendor coordination
• Order office supplies and maintain property, mail, package, and filing records
• Ensure telephone and internet systems are operating properly
• Support the implementation of property management procedures and standards
• Become familiar with building emergency procedures and provide customers with appropriate direction during emergency situations
• Assist with additional administrative projects and property-related responsibilities as needed

Qualifications

• Minimum of two years of customer service experience in any industry required
• Commercial real estate or property management experience preferred but not required
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, Outlook, and Access
• Excellent written and verbal business communication skills
• Location: Buckhead, Atlanta, GA
• Work Environment: Fully Onsite
• Employment Type: Contract- 3 months
• Schedule: M-F, 9-5PM

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.