Administrative Assistant

Keystone Cooperative, Inc.; Boswell (IN); On-site; USD 32,000 - 46,000; Full time

Job summary

Keystone Cooperative, Inc. in Boswell, IN is seeking a customer service oriented administrative assistant to support the branch with billing, contracts, and clerical duties. The role handles phone calls, payments, filing, and general office tasks with urgency and accuracy.

Strong communication, proficiency in Microsoft Office, and the ability to multitask within tight deadlines are essential. High school diploma and 1–2 years related experience preferred; training or equivalent accepted.

Qualifications

• Requires strong verbal and written communication.
• Proficient in Microsoft Office Suite; basic Excel skills.
• Excellent organizational skills and ability to work within strict deadlines.
• Detail oriented with accuracy in processing tasks.
• Ability to manage multiple tasks simultaneously.
• Analytical skills to calculate prices and reconcile records.

Responsibilities

• Receive and disperse a significant volume of phone calls in a courteous and professional manner.
• Communicate with customers to adjust billing and answer questions.
• Process payments, orders, and requests accurately.
• Reconcile, process and file necessary paperwork.
• Process electronic files via email and submit finalized documentation.
• Balance cash drawer daily and manage daily mail and courier tasks.
• Assist with general clerical duties including filing, photocopying, faxing, typing, and mailing.

Skills

Customer service

Microsoft Office

Organization

Attention to detail

Multi-tasking

Teamwork

Education

High school diploma

Tools

Excel

Job description

Job Description

Position Overview : The purpose of this role is to provide customer service and administrative assistance for the branch. This role will assist with accounts receivables as well as verifying, filing, and responding to customer contracts with urgency. Other standard clerical duties such as answering phone calls and directing them to the correct individuals, sorting mail and assisting with other duties as needed.

Duties and Responsibilities

Include but are not limited to:

• Receive and disperse a significant volume of phone calls in an efficient, courteous, and professional manner.
• Actively communicate with customers to adjust billing, answer questions, etc.
• Process payments, orders, and requests accurately.
• Reconcile, process and file necessary paperwork.
• Process electronic files via email.
• Compile and submit finalized documentation.
• Download reports.
• Perform general clerical duties including but not limited to filing, photocopying, faxing, typing, and mailing.
• Balance cash drawer daily
• Compiles, sorts, and distributes daily mail. Receive courier deliveries. Sends out branch mail weekly.
• Responsible for purchasing general office and break room supplies.
• Assist with special projects as needed.
• Performs other duties as assigned.

Skills and Qualifications

• Strong verbal, and written, communication skills.
• Proficient with Microsoft Office Suite
• Excellent organizational skills and the ability to work well within strict time frames.
• Detail oriented with the ability to process work accurately with minimal errors.
• Ability to perform multiple tasks simultaneously.
• Strong analytical skills and accurately calculate prices.
• Ability to work without supervision and make appropriate decisions.
• Work well in a team environment.

Education and Experience

• High school diploma and one to two years related experience and/or training; or equivalent combination of education and experience.