Administrative Assistant

Keystone Cooperative, Inc.; Eau Claire (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Keystone Cooperative, Inc. in Michigan seeks a detail‑oriented administrative assistant to provide customer service and branch support from about 8:00 am to 4:30 pm, with some flexibility.

You will assist with accounts receivable, verify and file customer contracts, handle phones, sort mail, order supplies, balance cash, and perform general clerical tasks in a busy environment.

Qualifications

• Strong verbal and written communication skills.
• Proficient with Microsoft Office Suite.
• Excellent organizational skills with time discipline.
• Detail oriented with accuracy and minimal errors.
• Ability to multitask within strict time frames.
• Strong analytical skills and price calculation.
• Ability to work without supervision and make decisions.
• Teamwork and collaborative mindset.

Responsibilities

• Provide customer service and clerical support for the branch.
• Handle accounts receivable and verifications of contracts.
• Answer phones, sort mail, and direct inquiries to proper contacts.
• Process payments, orders, and requests accurately.
• Balance cash drawer daily and reconcile paperwork.
• Purchase general office and break room supplies.
• Assist with special projects as needed.
• Perform general clerical duties including filing, typing, and mailing.

Skills

Verbal communication

Written communication

Organization

Attention to detail

Multitasking

Analytical skills

Independent work

Teamwork

Education

High school diploma

Experience or training relevant

Tools

Microsoft Office Suite

Job description

Job Description

Approximately 8 am to 4:30 pm with some flexibility as needed

Position Overview : The purpose of this role is to provide customer service and administrative assistance for the branch. This role will assist with accounts receivables as well as verifying, filing, and responding to customer contracts with urgency. Other standard clerical duties such as answering phone calls and directing them to the correct individuals, sorting mail and assisting with other duties as needed.

Duties and Responsibilities :

Include but are not limited to:

• Receive and disperse a significant volume of phone calls in an efficient, courteous, and professional manner.
• Handle station duties such as: empty trash, clean pumps, supply towels and washer fluid, inventory, fill propane cylinders, clean office/bathrooms, stock and order supplies
• Actively communicate with customers to adjust billing, answer questions, etc.
• Process payments, orders, and requests accurately.
• Reconcile, process and file necessary paperwork.
• Process electronic files via email.
• Compile and submit finalized documentation.
• Download reports.
• Perform general clerical duties including but not limited to filing, photocopying, faxing, typing, and mailing.
• Balance cash drawer daily
• Compiles, sorts, and distributes daily mail. Receive courier deliveries. Sends out branch mail weekly.
• Responsible for purchasing general office and break room supplies.
• Assist with special projects as needed.
• Performs other duties as assigned.

Skills and Qualifications :

• Strong verbal, and written, communication skills.
• Proficient with Microsoft Office Suite
• Excellent organizational skills and the ability to work well within strict time frames.
• Detail oriented with the ability to process work accurately with minimal errors.
• Ability to perform multiple tasks simultaneously.
• Strong analytical skills and accurately calculate prices.
• Ability to work without supervision and make appropriate decisions.
• Work well in a team environment.

Education and Experience :

• High school diploma and one to two years related experience and/or training; or equivalent combination of education and experience.