Administrative Associate

The Watches of Switzerland Group; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

The Watches of Switzerland Group is seeking an Administrative Associate in Atlanta, Georgia. The role involves assisting clients with purchases, repairs, and service inquiries, along with handling sales transactions and supporting a dynamic team environment.

The ideal candidate will have a High School Diploma and 1-3 years of administrative experience. Excellent customer service skills, attention to detail, and ability to multitask in a fast-paced environment are essential.

Qualifications

• 1-3 years of administrative experience.
• Required to stand for long periods.

Responsibilities

• Assist clients with purchases, repairs, or service concerns.
• Answer phones politely and assist with requests.
• Process sales transactions according to company policies.

Skills

Good customer service

Interpersonal and communication skills

Detail oriented

Organizational skills

Ability to work in a team

Multitasking in a fast-paced environment

Computer literate (MS Office)

Education

High School Diploma

Job description

Job Objective

To help you be successful, our Administrative Associate will be fully trained in our services; supported by a management team that truly cares about your success. You are empowered to be yourself to create an experience that will build long-lasting relationships. An Administrative Associate will assist clients and Sales Professionals with all sales transactions and repairs, ship and receive merchandise following company guidelines, answer phones and general back office functions.

Responsibilities

• Assist clients with their purchase, repair, or service concern in a friendly and professional manner.
• Assist sales professional and management team with their concerns and special request.
• Answer phones in a polite, friendly manner and assist clients with their request.
• Take bank deposits to banking facility.
• Process sales transactions and ensure they are handled according to Company policies.
• Perform opening and closing procedures.
• Prepare all transfer requests correctly, from shipping/receiving merchandise and keep all incoming and outgoing transfer packing slips in corresponding files.
• Assist and cooperate with corporate office on special requests, such as: drop shipments, RTVs, reconciling of store inventory, etc.
• Process and distribute repairs, accordingly, prepare factory repairs via US Mail, assist clients with all repair service questions.
• Ensure the store has all necessary supplies and materials.
• Ensure merchandise that client has purchased is properly packaged in corresponding box, cleaned, price tags removed, gift wrapped if requested.
• Assist Sales floor with typing/requesting Retail Replacement Cost Certificates.
• Prepare all packages for mailing and shipping.
• Participate with general store/office maintenance.
• Complete all duties as assigned by management.

Supervisory/Management Responsibilities

N/A

Physical Requirements

Required to stand up for long periods of time.

Working Conditions and Environment

• Schedule flexibility and availability required to accommodate store hours, including evenings and weekends.
• Multi-task environment at a fast pace level.

Knowledge and Skills Required

Education

• High School Diploma

Experience

• 1-3 years of administrative experience

Skills

• Good customer service and selling skills
• Good interpersonal and communication skills (verbal and written)
• Detail oriented and good organizational skills
• Teamwork
• Able to multitask in a fast paced environment
• Computer literate (MS Office)