Administration Officer

UnitingCare Queensland; Village of Kenmore (NY); On-site; USD 41,328 - 48,216; Part time

Benefits offered by this job

Salary packaging

Employee discounts

Paid parental leave

Career development opportunities

Job summary

UnitingCare Queensland is seeking a part-time Administration Officer at the Kenmore Aged Care Facility, providing high-quality administrative support. This role involves managing reception, communications, and various administrative duties, ensuring a professional and responsive service.

The ideal candidate will have experience in administration, excellent customer service skills, and proficiency in Microsoft Office. Employee benefits include salary packaging and professional development opportunities.

Qualifications

• Proven experience in administration and office support roles.
• Strong organisational and time-management skills.
• Understanding of confidentiality and privacy requirements.

Responsibilities

• Provide reception coverage and manage communications.
• Support resident administration processes including admissions.
• Respond to feedback and complaints professionally.

Skills

Customer service skills

Communication skills

Proficiency in Microsoft Office

Organisational skills

Time-management skills

Education

Certificate III or IV in Business Administration

Job description

Administration Officer – BlueCare – Kenmore Aged Care Facility

Employment Term: Part time. Location: Kenmore Aged Care Facility. Remuneration: $31.63 per hour + Super + Not for Profit Salary Packaging + Penalties & Allowances.

Make a meaningful difference with BlueCare. We’re looking for someone who wants to build meaningful relationships and make a difference in the lives of others through small moments that leave big impacts.

About the role

Reporting to the Residential Service Manager, the Administration Officer provides high‑quality administrative and logistical support to residential services. Acting as the first point of contact, this role manages reception, communications and key administrative processes, ensuring a professional, responsive and resident‑centred service.

• Provide reception coverage and create a welcoming, inclusive front‑of‑house environment.
• Manage phone calls, emails, enquiries and visitor entry requirements.
• Act as the first point of contact for residents, families and visitors.
• Provide administrative support including preparing correspondence, reports, agendas and minutes.
• Process incoming and outgoing correspondence accurately and in a timely manner.
• Support resident administration processes including admissions, records and reporting.
• Assist with accounts administration, including invoice processing.
• Maintain accurate records across systems and databases.
• Organise diaries, meetings, appointments and travel arrangements.
• Monitor and order office supplies and coordinate maintenance of office equipment.
• Respond to feedback and complaints with professionalism and escalades where required.
• Ensure confidentiality, privacy and accurate handling of sensitive information.
• Work collaboratively with staff to support smooth operations and a positive resident experience.

Role Requirements

• Proven experience in administration and office support roles.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and administrative systems.
• Strong organisational and time‑management skills.
• Ability to manage competing priorities and work independently.
• Understanding of confidentiality and privacy requirements.
• Experience working as a first point of contact handling enquiries and feedback.
• Experience in aged care or healthcare (highly regarded).
• Satisfy the relevant probity checks required by legislation or organisational policy.
• Relevant vaccinations in line with organisational requirements.
• Certificate III or IV in Business Administration (desirable).

Employee Benefits

• Save tax and increase your take‑home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.
• Recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs.
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme.
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events.
• Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference.

Diversity & Inclusion

We warmly encourage applications from First Nations peoples, people from culturally and linguistically diverse backgrounds, people living with disability, and people of all genders and identities. In accordance with anti‑discrimination legislation, BlueCare provides equal employment opportunity to all applicants.