Administration Receptionist

West Wimmera Health Service; Sites (CA); On-site; USD 25,000 - 34,000; Part time

Job summary

West Wimmera Health Service in Nhill and surrounding sites is seeking an Administration Receptionist in a casual/part-time capacity. You will be the first point of contact, providing friendly customer service and handling administrative tasks across multiple sites.

The role requires effective communication, ability to manage calls and inquiries, and support for the finance team with process efficiencies and policy adherence. NDIs and checks are prerequisites for the role.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work independently and prioritise tasks.
• Pleasant and courteous phone manner for diverse community members.
• Proficiency with MS Office and basic data entry.
• Comfort with learning new software and processes.
• Financial literacy for handling transactions and records.

Responsibilities

• Provide courteous customer service to the public in person and over the phone.
• Perform clerical tasks: filing, data entry, mail distribution and records.
• Handle receipts and payments via computer systems; assist with invoices.
• Collaborate with team members and support colleagues as needed.
• Support accounts receivable activities and finance department backfill as required.
• Ensure smooth operation across multiple sites and shift coverage.

Skills

Communication

Independence

Phone etiquette

Prioritisation

MS Office

Software adaptability

Financial literacy

Education

Certificate or higher in administration

Tools

Microsoft Office Suite

Job description

01st September, 2026

Join our team as theAdministration Receptionist in acasual capacity (part time is negotiable for the right applicant) across various sites.

RENUMERATION

• Award: Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2025-2028
• Level: HS1 or dependent on experience.
• Base: Nhill - applicants must be available for all sites as required.

ABOUT THE ROLE

• As a detail orientated team member and first point of contact for members of the community this position is required to provide excellent customer service to all internal and external consumers. Maintaining an organised workstation and efficiently completing administrative tasks.
• As receptionist in this administration role, you are required to understand the dynamics of all facilities to communicate and reassign incoming calls and queries to the correct department, for all internal and external stakeholders in a professional and courteous manner.
• As a stakeholder in the finance team, you are encouraged to identify and discuss process efficiencies and promote financial stability and maintain adherence with policy and industry regulations

KEY SELECTION CRITERIA

Essential

• Effective communication, interpersonal and organisational skills
• Ability to work independently
• Pleasant and courteous phone manner that is received clearly by diverse community members
• Ability to prioritise workload and multi-task at peak times.
• High level of competency using business computer programs including Microsoft Office suite of programs – Outlook, Word, Excel & Access, Teams.
• Demonstrate the ability to learn and use other software.
• Financial literacy.

Desirable

• Qualification (Certificate or above) in administration or equivalent field.
• Previous experience working as a receptionist, secretary or administrative position or field.
• Previous experience working in a Finance Department would be an advantage.

PRE-REQUISITES

• NDIS Worker Screening Clearance.
• Working with Children Check.
• Fully vaccinated (including influenza) as per current Department of Health Directives.
• Australian Driver’s Licence.

KEY RESPONSIBILITIES

• Provide a courteous and efficient customer service to all members of the public in person and while answering and making phone calls.
• Perform clerical and administrative tasks such as filing and data entry and distribution and recording of mail received and preparing mail to be sent.
• Transactional duties; receipting Eftpos transactions, issuing receipts and completing payment of transactions or invoices via computer systems, cash balancing.
• Work co-operatively in a team environment offering support to other team members.
• Receipting accounts receivable transactions presented over the counter.
• Assisting with accounts receivable duties as appropriate or required.
• Assisting back fill of finance department administrative roles as required.
• Supporting colleagues as required.