Care Operations Manager

HammondCare; Miranda (CA); Hybrid; USD 98,000 - 119,000; Full time

Benefits offered by this job

NFP salary packaging

14 weeks paid parental leave

Hybrid working options

Discounts on everyday products

Health & Wellbeing programmes

Career development opportunities

Referral bonuses

Counselling support

Job summary

HammondCare is seeking an experienced Care Operations Manager to lead high-performing teams across a large regional portfolio. The role focuses on developing leadership capability, driving performance, and delivering exceptional, safe, high-quality care.

You will work with care team leads to achieve engagement, accountability, and service excellence. The ideal candidate will have extensive experience managing geographically dispersed teams, strong coaching skills, and a passion for improving

Qualifications

• Experience leading large geographic teams in healthcare or aged care.
• Proven track record developing future leaders.
• Strong coaching, mentoring, and accountability culture.
• Experience with governance, risk, and compliance.
• Excellent communication and stakeholder management.
• Ability to improve productivity and service quality.

Responsibilities

• Lead high-performing teams across a large regional portfolio.
• Develop leadership capability and culture of accountability.
• Ensure safe, consistent, high-quality care delivery.
• Collaborate with care team leads and oversee workforce engagement.
• Drive performance and service excellence.

Skills

Leadership experience

People development

Coaching & mentoring

Stakeholder management

Operational excellence

Communication

Regulatory compliance

Workforce management

Education

Tertiary qualifications in health/business/operations

Job description

Make a difference everyday Join HammondCare and help improve quality of life for older Australians in need. As a not-for-profit, Christian organisation, we provide expert aged care, home care, dementia care and palliative care. Mission-led, we build passionate teams who support older people through life's most difficult circumstances.

Make a difference everyday Join HammondCare and help improve quality of life for older Australians in need. As a not-for-profit, Christian organisation, we provide expert aged care, home care, dementia care and palliative care. Mission-led, we build passionate teams who support older people through life's most difficult circumstances. With over 90 years of experience, we’re known for our relationship-based approach. Whether it’s in our homes, hospitals or the community, we bring skill, empathy and innovation to every moment of care. It’s not just care. It’s HammondCare.

About The Role

We're looking for an experienced and passionate Care Operations Manager to lead high-performing teams, build leadership capability and ensure the delivery of exceptional care services across a large regional portfolio.

This is a senior leadership opportunity for a people-focused operational leader who thrives on developing others, driving performance and creating a culture where teams can do their best work every day.

Working closely with Care Team Leads, you will lead a geographically dispersed workforce, ensuring clients receive safe, consistent and high-quality care while fostering workforce engagement, accountability and service excellence.

About You

You're a proven operational leader with a passion for developing people and leading large-scale teams.

You'll Bring

• Extensive experience leading leaders within a frontline service delivery, healthcare, aged care, community services or similarly complex operational environment.
• Demonstrated success managing large, geographically dispersed teams through others.
• Strong coaching and mentoring capability, with a track record of developing future leaders.
• The ability to inspire, influence and create a culture of accountability, engagement and high performance.
• Strong commercial and operational acumen, including experience improving productivity, workforce outcomes and service quality.
• Exceptional communication, stakeholder management and problem-solving skills.
• Experience operating within regulated environments with a strong understanding of governance, risk and compliance requirements.
• Exposure to workforce management and service delivery systems.
• Relevant tertiary qualifications in health, business, operations or a related discipline.

What We Can Offer You

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
• Additional leave purchase options and 14 weeks paid parental leave (prorated part-time)
• Flexible working options, including hybrid arrangements
• Discounts on everyday products and services
• Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
• Free access to independent counselling support for employees and families
• Health & Wellbeing programmes
• Reward & Recognition programmes
• Referral bonuses
• Career and professional development opportunities

All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks.

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.