Admin Assistant I - Temp

Toshiba Business; Dallas (TX); On-site; USD 23,000 - 25,000; Full time

Job summary

Toshiba America Business Solutions is seeking a customer service professional to support busy switchboard operations and manage customer care communications. This role involves greeting visitors, routing requests, and ensuring cases are properly created and tracked to resolution.

Responsibilities include updating on open items, generating weekly summaries for managers, and producing monthly service activity reports.

Qualifications

• High School diploma or equivalent.
• 1–2 years experience on a multi line switchboard.
• 1–2 years experience in customer service.

Responsibilities

• Answer, route and handle busy multi-line switchboard.
• Greet clients/visitors and notify staff.
• Support in management of customer care emails; routing requests, creating cases, and communicating status to customers.
• Manage the customer service case queue within Touchpoint; ensure active engagement by case teams.
• Send updates/alerts on outstanding items and provide weekly summaries to department managers.
• Prepare monthly reports on customer service case activity for senior staff and managers.

Skills

Multiline switchboard handling

Customer interaction

Email routing & case creation

Case queue management

Status updates & reporting

Education

High School diploma or equivalent

Job description

• Ability to answer, route and handle busy multi line switchboard
• Greet clients/visitors and notify staff
• Support in the management of the customer care emails; including routing customer request, creating cases for customer issues, communicating back with customer’s on status of request/resolution of cases
• Manage the customer service case queue within Touchpoint; confirming that case team members are engaged in resolving client request
• Send updates and alerts on outstanding open items and providing a weekly summary to department managers on open items pending resolution.
• Customer service reporting: prepare month reports of customer service case activity to senior staff and department managers

What You’ll Bring

• High School diploma or equivalent
• Minimum 1-2 years relevant experience on a multi line switchboard and 1-2 years experience in customer service
• Strong interpersonal skills and be able to support and prioritize workload effectively with demonstrated organizational skills

Earn Well

• Hourly Rate: $17.00 to $18.00 depending on experience

About Us

Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.

At Toshiba, you’ll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.