Hybrid Admin Assistant I (Temp) - Customer Care & Scheduling

Toshiba America Business Solutions, Inc.; Dallas (TX); Hybrid; USD 23,000 - 25,000; Full time

Job summary

Toshiba America Business Solutions is seeking an Admin Assistant I - Temp to join our Dallas team in a hybrid role. The position handles a busy multi-line switchboard, greets clients, routes inquiries, and supports customer care emails with case creation and status updates.

The role requires a High School diploma and 1–2 years in customer service, plus strong interpersonal and organizational skills to manage competing workloads and maintain timely communication with staff and clients.

Qualifications

• 1–2 years experience on a multi-line switchboard
• 1–2 years experience in customer service
• Strong interpersonal skills and ability to prioritize workload with solid organizational abilities

Responsibilities

• Answer, route and handle busy multi-line switchboard
• Greet clients/visitors and notify staff
• Support in managing customer care emails, create cases for customer issues, communicate status to customers
• Manage the customer service case queue within Touchpoint and ensure engagement of case teams
• Send updates and alerts on outstanding items and provide weekly summaries to managers
• Prepare monthly reports of customer service activity to senior staff and managers

Skills

Customer service

Switchboard

Organizational skills

Education

High School diploma or equivalent

Job description

Toshiba America Business Solutions is seeking an Admin Assistant I - Temp to join our Dallas team in a hybrid role. The position handles a busy multi-line switchboard, greets clients, routes inquiries, and supports customer care emails with case creation and status updates.

The role requires a High School diploma and 1–2 years in customer service, plus strong interpersonal and organizational skills to manage competing workloads and maintain timely communication with staff and clients.