Admin Assistant I - Temp

Toshiba America Business Solutions, Inc.; Dallas (TX); Hybrid; USD 23,000 - 25,000; Full time

Job summary

Toshiba America Business Solutions is seeking an Admin Assistant I - Temp to join our Dallas team in a hybrid role. The position handles a busy multi-line switchboard, greets clients, routes inquiries, and supports customer care emails with case creation and status updates.

The role requires a High School diploma and 1–2 years in customer service, plus strong interpersonal and organizational skills to manage competing workloads and maintain timely communication with staff and clients.

Qualifications

• 1–2 years experience on a multi-line switchboard
• 1–2 years experience in customer service
• Strong interpersonal skills and ability to prioritize workload with solid organizational abilities

Responsibilities

• Answer, route and handle busy multi-line switchboard
• Greet clients/visitors and notify staff
• Support in managing customer care emails, create cases for customer issues, communicate status to customers
• Manage the customer service case queue within Touchpoint and ensure engagement of case teams
• Send updates and alerts on outstanding items and provide weekly summaries to managers
• Prepare monthly reports of customer service activity to senior staff and managers

Skills

Customer service

Switchboard

Organizational skills

Education

High School diploma or equivalent

Job description

Description

Join Toshiba America Business Solutions as an Admin Assistant I - Temp working hybrid in Dallas, TX.

What You'll Do

• Ability to answer, route and handle busy multi line switchboard
• Greet clients/visitors and notify staff
• Support in the management of the customer care emails; including routing customer request, creating cases for customer issues, communicating back with customer's on status of request/resolution of cases
• Manage the customer service case queue within Touchpoint; confirming that case team members are engaged in resolving client request
• Send updates and alerts on outstanding open items and providing a weekly summary to department managers on open items pending resolution.
• Customer service reporting: prepare month reports of customer service case activity to senior staff and department managers

What You'll Bring

• High School diploma or equivalent
• Minimum 1-2 years relevant experience on a multi line switchboard and 1-2 years experience in customer service
• Strong interpersonal skills and be able to support and prioritize workload effectively with demonstrated organizational skills

Earn Well

• Hourly Rate: $17.00 to $18.00 depending on experience

About Us

Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.

At Toshiba, you'll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.

Learn More

The content below is exclusively available on our careers site job description: https://careers.business.toshiba.com/

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.