ade Support Analyst

Stellent IT LLC; New York (NY); Presencial; USD 83.000 - 124.000; Jornada completa

Descripción de la vacante

ADE Support Analyst role in New York City requires onsite work five days a week. You will provide front office technology support for Equities trading, middle office, and Compliance teams, handling mission-critical applications on the trading floor with real-time issue resolution.

Responsibilities include monitoring platforms, resolving issues, gathering trader requirements, and documenting processes. Strong communication and collaboration across teams are essential, with extensive regulatory

Formación

• More than 5 years of experience supporting mission-critical front office trading applications within Equities.
• Experience with U.S. Market Making, ETFs, Electronic Trading, Global Program Trading, and Convertible Bonds.
• Strong understanding of high-touch trading workflows, FIX protocol, OMS platforms, IOI processing, market data, and CTM flows.
• Experience with Tidal or other scheduler systems.
• Experience handling regulatory and compliance-driven requests and inquiries involving Reg NMS, Reg SHO, CAT, ACT, ORF, and TRACE.
• Proficiency with SQL querying, JIRA for issue tracking, and Microsoft Excel for operational analysis and reporting.
• Computer Science degree.

Responsabilidades

• Provide direct front office technology support to Equities traders, middle office users, and Compliance teams on the trading floor.
• Monitor trading platforms and FIX network connectivity to maintain system stability and availability.
• Diagnose and resolve real-time trading issues, including investigations of compliance-related inquiries.
• Communicate major incidents, business impacts, and resolution status clearly to stakeholders and senior management.
• Gather, analyze, and document business requirements from traders, ensuring tracking and prioritization.
• Translate business requirements into clear functional specifications for vendor and internal teams.
• Share end-to-end workflows with Support and QA to improve regression testing and readiness.
• Maintain knowledge base, runbooks, scripts, and technical documentation.
• Collaborate across front office, middle office, compliance, control, Support, QA, vendors, and development.

Conocimientos

Analytical thinking

Communication skills

Troubleshooting

Problem solving

Attention to detail

Documentation skills

Independence

Team collaboration

Educación

Computer Science degree

Herramientas

SQL querying

JIRA

Microsoft Excel

FIX protocol

Tidal scheduler

Descripción del empleo

ADE Support Analyst

New York, New York
New York City, New York - Onsite 5 days per week; must be local.

About the Role

Seeking a Contract Trade Support Analyst to provide front office technology support for Equities trading, middle office, and Compliance teams. The role supports mission-critical trading applications in a fast-paced, high-pressure environment and requires onsite work in New York City five days per week.

Responsibilities

• Provide direct front office technology support to Equities traders, middle office users, and Compliance teams on the trading floor.
• Monitor trading platforms and FIX network connectivity to maintain system stability and availability.
• Diagnose and resolve real-time trading issues, including detailed investigations of compliance-related inquiries.
• Communicate major incidents, business impacts, and resolution status clearly to key stakeholders and senior management.
• Gather, analyze, and document business requirements from traders, ensuring appropriate tracking, prioritization, and transparency.
• Translate business requirements into clear functional specifications for vendor and internal development teams.
• Share end-to-end business workflows with Support and QA teams to improve regression testing and operational readiness.
• Maintain and continuously improve the knowledge base, support runbooks, scripts, and technical documentation.
• Collaborate across front office, middle office, Compliance, control functions, Support, QA, vendors, and development teams.

Required Qualifications

• More than 5 years of experience supporting mission-critical front office trading applications within Equities.
• Experience with U.S. Market Making, ETFs, Electronic Trading, Global Program Trading, and Convertible Bonds.
• Strong understanding of high-touch trading workflows, FIX protocol, OMS platforms, IOI processing, market data, and CTM flows.
• Experience with Tidal or other scheduler systems.
• Experience handling regulatory and compliance-driven requests and inquiries involving Reg NMS, Reg SHO, CAT, ACT, ORF, and TRACE.
• Proficiency with SQL querying, JIRA for issue tracking, and Microsoft Excel for operational analysis and reporting.
• Computer Science degree.
• Strong analytical, critical-thinking, troubleshooting, problem-solving, and attention-to-detail skills.
• Excellent written and verbal communication skills, including the ability to explain complex technical issues to nontechnical stakeholders.
• Ability to build effective relationships and collaborate across front office, middle office, and control functions.
• Ability to work independently on complex issues and projects in a fast-paced, high-pressure trading environment.
• Highly self-motivated, dependable, accountable, adaptable, and reliable, with strong teamwork skills.
• Strong documentation and reporting capabilities.
• Must be local to New York City and available to work onsite five days per week.

Preferred Qualifications

• Experience with scripting and automation tools.