Contract Trade Support Analyst

Shulman Fleming & Partners; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

Shulman Fleming & Partners in New York City seeks a Contract Trade Support Analyst to provide direct front office technology support on the trading floor. The role focuses on monitoring FIX connectivity, diagnosing real-time issues, and translating trader needs into clear specs for development teams.

The ideal candidate has extensive experience with equities trading platforms, regulatory workflows, and strong communication skills to coordinate with traders, Compliance, and control functions.

Qualifications

• Extensive experience supporting front office trading applications, including equities and related venues.
• Knowledge of Reg NMS, Reg SHO, CAT, ACT, ORF, and TRACE compliance workflows.
• Strong ability to translate business requirements into functional specs for vendors and teams.

Responsibilities

• Provide direct front office technology support to Equities traders, middle office users, and Compliance teams on the trading floor.
• Monitor trading platforms and FIX network connectivity for system stability and availability.
• Diagnose and resolve real-time trading issues and regulatory inquiries.
• Communicate incident status to stakeholders and senior management.
• Gather and document business requirements from traders and translate into specifications.
• Collaborate with Support and QA to improve regression testing and readiness.
• Maintain knowledge base, runbooks, and technical documentation.

Skills

Front office trading support

Analytical thinking

Communication skills

Regulatory/compliance knowledge

Problem solving

Scripting/automation

Education

Computer Science degree

Tools

SQL

JIRA

Excel

Job description

Contract Trade Support Analyst

MUST be local to New York City, Work schedule: Onsite 5 days

Responsibilities:

• Provide direct front office technology support to Equities traders, middle office users, and Compliance teams on the trading floor


• Monitor trading platforms and FIX network connectivity to ensure system stability and availability


• Diagnose and resolve real time trading issues, including detailed investigation of compliance related inquiries


• Communicate major incidents, impacts, and resolution status clearly to key stakeholders and senior management


• Gather, analyze, and document business requirements from traders, ensuring proper tracking, prioritization, and transparency


• Translate business requirements into clear functional specifications for vendor and internal development teams to deliver enhancements


• Share end to end business workflows with Support and QA teams to strengthen regression testing and operational readiness


• Maintain and continuously improve the knowledge base, support runbooks, scripts, and technical documentation

Qualifications:

• Over 5 years of experience supporting mission critical front office trading applications within Equities, including U.S. Market Making, ETFs, Electronic Trading, Global Program Trading, and Convertible Bonds


• Strong understanding of high touch trading workflows, FIX protocol, OMS platforms, IOI processing, market data, and CTM flows, Tidal or other scheduler systems


• Proven experience handling regulatory and compliance driven requests and inquiries, including Reg NMS, Reg SHO, CAT, ACT, ORF, and TRACE


• Proficient with, SQL querying, JIRA for issue tracking, and Excel for operational analysis and reporting


• Demonstrated ability to build effective relationships and collaborate across front office, middle office, and control functions


• Excellent written and verbal communication skills, with the ability to convey complex technical issues to non technical stakeholders


• Strong analytical and problem solving skills with a high level of attention to detail


• Self-motivated and adaptable, with the ability to prioritize and execute effectively in a fast paced, high pressure trading environment


• Experience with scripting and automation tools is a plus

Soft Skills:

• Highly self-motivated with a strong sense of drive and accountability


• Confident, dependable, and consistently reliable


• Proven ability to work independently on complex issues and projects


• Effective collaborator with strong teamwork skills


• Excellent written and verbal communication abilities


• Strong critical thinking and problem-solving skills


• Detail-oriented with solid documentation and reporting capabilities

Education:

Computer Science degree