Additional Services Technician

The Shield Co Management, LLC; Phoenix (AZ); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid sick and vacation time

10 company-paid holidays

Medical, dental, and vision options

401(k) with competitive match

Employee Assistance Program

Discounted pest control services

Job summary

The Shield Co Management, LLC is seeking an Additional Services Technician in Phoenix, AZ. This position specializes in pest control and home protection services, requiring hands-on service delivery with strong customer care. Candidates should have at least 1 year of customer service experience, be over 21 years old, and hold a valid driver’s license.

Compensation starts at $20 per hour with additional benefits including paid time off, medical options, and a 401(k) plan. A commitment to safety and quality service is essential.

Qualifications

• 1+ years of customer service experience is required.
• Must be 21 years of age or older.
• Valid driver's license required with 3+ years of driving history.

Responsibilities

• Perform specialized pest control services like termite and mosquito treatments.
• Deliver exceptional customer service and explain treatment plans.
• Maintain accurate records of customer interactions and services.

Skills

Customer Service Experience

Mechanical Aptitude

Ladder Operation

Power Tool Familiarity

Job description

Position Summary

The Additional Services Technician provides specialized pest control and home protection services, including termite treatments, mosquito control, insulation installation, exclusion work, and other pest management solutions. This role combines hands‑on service delivery with exceptional customer care, ensuring high‑quality results, accurate documentation, and safe, efficient operations.

Responsibilities

• Perform specialized pest control services, including termite control, mosquito treatments, insulation installation, exclusion work, and other additional service offerings.
• Complete initial indoor and outdoor pest control applications for new customers with a focus on quality, thoroughness, and attention to detail.
• Deliver exceptional customer service by explaining treatment plans, service features, and benefits while addressing customer questions and concerns.
• Follow assigned service routes and schedules, coordinating effectively with office staff and management to ensure efficient service delivery.
• Maintain accurate and organized customer, service, and appointment records using company technology and systems.
• Inspect and maintain company vehicles, equipment, and personal protective gear to ensure safe and effective operations.
• Promote customer satisfaction by consistently delivering high‑quality service and adhering to company standards and procedures.

Qualifications and Requirements

• 1+ years of customer service experience, with demonstrated mechanical aptitude and familiarity with construction‑related tasks, including operating ladders and power tools safely and effectively.
• Must be 21 years of age or older, possess a valid driver’s license, and have 3+ consecutive years of driving history.
• Earn and maintain state‑required training and pest control licensing if applicable (provided).

Compensation and Benefits

Base pay is $20 per hour, plus additional compensation opportunities based on sales.

Benefits include paid sick and vacation time, 10 company‑paid holidays, medical, dental, and vision options, a 401(k) with competitive match, Employee Assistance Program, discounted pest control services, and other comprehensive health coverage.

Physical Demands and Working Requirements

Lifting up to 50 pounds, occasional heavier lifting, standing for long periods, performing repetitive motions, clear vision for close and distant tasks, exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards. Safety gear required. Moderate noise level.

Equal Opportunity Employer

EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. The Shield Co. Management, LLC provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.